[Faculty & Staff] The linked webpage describes the services and resources offered by OTS Classroom and Computer Lab Technology (CCLT). CCLT staff field initial problem reports for most classrooms, but talk with your college or department for the proper procedure. Page headings include Getting Help, Support Hours, Self-Help Services and Documents, On-Site Classroom Service and Out-of-Scope Services.
[Faculty and Staff] You can troubleshoot and solve many problems with classroom audiovisual and computer technology following the advice in this series of articles. Series content includes general computer problems, audiovisual systems and component problems, network and connectivity problems, software and configuration problems, login problems, etc.
[Faculty & Staff] If you need to use a classroom computer locked by an earlier user who forgot to sign out or locked automatically after a period of inactivity, here are some things you can try.
[Faculty & Staff] Sonic Shock alarm units protect projectors, document cameras, computers and other audiovisual components. The Sonic Shock system uses cables to secure equipment; removing equipment and cutting or tampering with cables will trigger the alarm and automatic police notification.
[Faculty and Staff] A variety of issues may contribute to poor computer performance. The most likely are problems with the computer itself, particular websites or specific applications.
[Faculty & Staff] This advice may help resolve non-responsive Crestron controls in a TU classroom.
[Faculty & Staff] Lecterns and audiovisual cabinets are secured with key or combination locks. Academic departments control access to keys and combinations.
[Faculty & Staff] Websites with multimedia content or advanced interactive controls (sound, clips, animated graphics, movies, etc.) may require installed components. A missing or outdated component may cause a page to work incorrectly or fail to load. Installing these components may require Administrator rights, and so cannot be updated by faculty on classroom or lab computers.
[Faculty & Staff] Some rooms are equipped with wireless projection devices (Mersive Solstice, Crestron AirMedia, AppleTV), which allow laptops and other devices to connect to the audiovisual system via WiFi.
[Faculty & Staff] Learn what to do if your media opens in the "wrong" device on your Windows or Mac computer.
[Faculty and Staff] To use a laptop with the classroom audiovisual system, connect it to the system and select the corresponding input source on the control panel.
[Faculty & Staff] Personal network file storage (H: drive) and department file storage (O: drive) should automatically appear ("map") upon signing into campus computers. If one or both do not appear, they can be remapped manually.
[Faculty & Staff] While most classrooms have wireless network connectivity, wired connections guarantee faster speeds, more reliable connections, and fewer glitches. Most lecterns have either a network cable or an open jack to plug in laptops with ethernet ports.
[Faculty & Staff] Computer sign-in, web access, email, Blackboard, and network drive access require a network connection. An inactive or unavailable network connection will affect all services and sites—not just one. A potential network issue may be identified at sign-in by an error message such as Domain Controller Not Found.
[Faculty and Staff] Several different factors can cause audio issues. Rule out the simplest ones first.
[Faculty and Staff] Resolve the error: "The User Profile Service Failed the Logon. User Profile Cannot be Loaded."
[Faculty & Staff] Web browsers save temporary files to work efficiently. Occasionally, corrupted or outdated information may cause a webpage to load incorrectly or not at all.
[Faculty and Staff] Classroom computers have either standard flat panel monitors or interactive touchscreen monitors. The interactive monitors allow onscreen annotation and touch and/or stylus control of the connected computers.
[Faculty and Staff] Dismantling a media player or using force to extract a stuck disc or tape may damage the media or the player. If the media cannot be easily removed, call 4-TECH at 410-704-8324 or use the CCLT chat service.
[Faculty and Staff] If classroom speakers are not emitting sound, there are many potential causes. Rule out the simplest ones first.
[Faculty & Staff] Websites that produce errors such as 404 Not Found or 504 Service Unavailable or fail to load at all may indicate the site is down, a network cable is loose, or the campus network is experiencing a problem.
[Faculty & Staff] The Microsoft 365 Apps for Enterprise package is installed by default on all campus computers. This includes Microsoft Word, Excel, PowerPoint. Microsoft Outlook is installed on Faculty/Staff office computers only. If Microsoft 365 applications are not launching on an instructor computer, please report the issue directly to a local IT provider or through TechHelp.
[Faculty & Staff] Most common issues with lecture capture or videoconferencing applications involve lack of audio or video. Before changing any settings in the application, check the volume, microphone, and camera settings on the classroom control system. Only run one video application at a time.