The computer's optical drive may not be capable of playing some forms of disc media. For example, discs burned on a home computer may not function on all playback devices, and not all optical drives can read Blu-ray discs.
Solution
- Insert the disc, label side up.
- Select Computer as the active audiovisual source with the Crestron control system or handheld remote, depending on room configuration.
- If No Show, No Sound or AV Mute settings have been enabled, deselect them.
- Remove the disc and check for dirt or smudges. Gently wipe it with a clean tissue or cloth before reinserting.
Workaround
- Connect a laptop to use a built-in optical drive. Select the Laptop or Auxiliary HDMI input source from the control panel. [Note: most new laptop models do not include optical drives]
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