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This quick reference guide details all the buttons on Cisco IP Phone 8851 used in TU's offices or classrooms. Included are making and answering phone calls, placing calls on hold, answering multiple calls on one line, and transferring calls. It also explains setting up a voicemail, receiving voicemails, sending calls to voicemail, and the standard voicemail commands etc.

[Faculty and Staff] The university provides several types of NetID access for individuals who are not regular students, including guest users, retirees, affiliates, and student employees. Guest NetIDs are intended for individuals affiliated with the university who require access to authenticated computing services such as campus desktops, VPN, or SharePoint. These accounts must be sponsored and managed by faculty or staff. Non-Employee Staff NetIDs are issued to on-site visitors, vendors, or oth

This article explains how to manage guest accounts, including how to change or add a sponsor, extend an account’s expiration date, and reset the account password.

Duo adds an additional layer of security when you sign in to a TU system by requiring the use of a second device such as a smartphone or landline. Various ways to authenticate using these devices include Duo Push or Passcode.

[Faculty & Staff] PrinterLogic allows you to install printers with a few clicks. This self-help document will help you start adding a printer, setting a default printer and changing printer preferences.

[Students, Faculty and Staff] Guide for Webex messaging, meeting and settings

The linked page describes the benefits of and procedures for buying or replacing a TU-owned computer through the university. OTS provides full support for recommended models.

This article describes the hosting services provided by OTS Enterprise & Infrastructure Services, with details on the benefits of using OTS's hosting services, chargeback rates for our services, and the process for requesting assistance.

[Faculty] If you use instructional lecture capture resources supported by TU, please adhere to these requirements to ensure your compliance with laws and regulations.

[Faculty and Staff] The linked video briefly describes using Zoom with standard TU classroom equipment. Topics include setting up your Zoom meeting ahead of time, using the Crestron panel to set the room's microphones and cameras, starting the meeting, sharing your screen, and ending the meeting.

[Students, Faculty and Staff] The Zoom for Outlook add-in allows you to schedule a Zoom meeting from your Outlook calendar. This can be particularly handy when you want to add the option for online participation to an in-person meeting.

[Faculty & Staff] When you record a Zoom meeting, the video is automatically placed in your Meeting Recordings folder in the My Folder area. Follow these steps to move the video from that folder to the corresponding course folder.

[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.

[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]

[Faculty and Staff] Request installation of SAS Software on your Windows computer. SAS is designed for data access, transformation and reporting.