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[Faculty & Staff] This guide details all the buttons on a standard Cisco phone at TU. Answering phone calls, placing calls on hold, answering multiple calls on one line, and transferring calls. It also explains setting up a voicemail, receiving voicemails, sending calls to voicemail, and the standard voicemail commands. Lastly, it explains adjusting the ringer volume, changing ringer sounds, changing background images, changing LCD brightness, and call icons.

[Students, Faculty and Staff] The linked video shows how to use the Scheduling Assistant in Outlook Calendar to handle complex meetings with many attendees. Topics include how to understand what the colored bars indicate, add attendees/resources, adjust the start and end times, send an update to the attendees and propose a new time.

[Faculty and Staff] A Guest NetID is intended for individuals associated with the university who may need access to an authenticated university computing service. This includes campus desktops, servers, SharePoint sites, Remote Desktop Gateway, Virtual Workspace or VPN. Each Guest NetID is sponsored by one or more faculty or staff members. These sponsors can manage certain aspects of their sponsored Guest NetIDs.

[Faculty and Staff] There are cases where on-site visitors, vendors and other university affiliates must receive a OneCard and a NetID to access basic computing services. These are known as Non-Employee Staff NetIDs. Individuals with TUID numbers who require NetIDs must receive a Non-Employee Staff NetID. Those without a TUID but who still require a NetID may request a Guest NetID.

[Students, Faculty & Staff] This article will step you through sending and receiving emails from your TU university account on your iPhone and iPad.

[Students, Faculty and Staff] Review the various ways to get your TU Outlook email from both on and off campus, including the Outlook desktop, web and mobile apps.

[Faculty & Staff] Websites with multimedia content or advanced interactive controls (sound, clips, animated graphics, movies, etc.) may require installed components. A missing or outdated component may cause a page to work incorrectly or fail to load. Installing these components may require Administrator rights, and so cannot be updated by faculty on classroom or lab computers.

[Faculty & Staff] Lecterns and audiovisual cabinets are secured with key or combination locks. Academic departments control access to keys and combinations.

[Faculty & Staff] Sonic Shock alarm units protect projectors, document cameras, computers and other audiovisual components. The Sonic Shock system uses cables to secure equipment; removing equipment and cutting or tampering with cables will trigger the alarm and automatic police notification.

[Faculty & Staff] The Microsoft 365 Apps for Enterprise package is installed by default on all campus computers. This includes Microsoft Word, Excel, PowerPoint. Microsoft Outlook is installed on Faculty/Staff office computers only. If Microsoft 365 applications are not launching on an instructor computer, please report the issue directly to a local IT provider or through TechHelp.

[Faculty & Staff] Most common issues with lecture capture or videoconferencing applications involve lack of audio or video. Before changing any settings in the application, check the volume, microphone, and camera settings on the classroom control system. Only run one video application at a time.

[Faculty & Staff]

[Faculty and Staff] Arrange software installation requests 4-6 weeks in advance with the department technical support provider. The support provider will need to install and test the software.

[Faculty & Staff] Websites that produce errors such as 404 Not Found or 504 Service Unavailable or fail to load at all may indicate the site is down, a network cable is loose, or the campus network is experiencing a problem.

[Faculty & Staff] While most classrooms have wireless network connectivity, hard-wired connections guarantee faster speeds, more reliable connections, and fewer glitches. Most lecterns have either a network cable or open jack available to plug in laptops with ethernet ports.