Use the Cisco Self-Care Portal to Adjust Your IP Phone Settings

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Learn how to use the Cisco Unified Communications Self-Care Portal to adjust your phone, set up speed dial numbers, forward calls and activate do not disturb. The portal can be used for either the 79 series or the 8851 models of Cisco IP Phones.

Log In to the Self-Care Portal

  1. Open www.towson.edu/phonesettings in your browser.
  2. Enter your NetID username and password. 
  3. Select the Sign In button to open the Cisco Unified Communications Self-Care Portal.

The Self-Care Portal displays tabs across the top of the page. Each tab presents links for different options you can configure. Not all options are available to all users.

Adjust your phone settings

Phones is the start page for the Self Care Portal. It consists of three sections: 

My Phones

My Phones displays all phones that are associated with your account, and all extensions that are accessible from your phone(s) are listed in the box with the device. This screen is for informational purposes only. No actions are available to the user.

Phone Settings

Use Phone Settings to customize various phone features. Some settings are deactivated and, thus, are not covered in this article. To access Phone Settings, select the Phone Settings link in the left navigation menu.

Speed Dial Numbers

Add Speed Dial Numbers to enable the phone's speed dial feature. Also, add the numbers to empty feature buttons on your phone. Feature buttons are located on either side of the phone’s screen.

Adding Numbers
  1. Select the Speed Dial Numbers to toggle arrow on the Phone Settings page. A list of your phones will appear. 
  2. Select your phone from the list of phones and select the toggle arrow to reveal the Speed Dial settings.
  3. Select the Add New Speed Dial link. If you have more than one telephone device listed, you must toggle the down arrow for the specific phone to add a new speed dial. 
  4. The Add Speed Dial window will appear
  5. In the Number/URI field, you may either type the extension or a person’s name. Note: If the number of the Speed Dial entry is an outside line, the number 6 should be added as a prefix.
  6. In the Label (Description) — type an appropriate name for this number. This name will appear on your phone’s screen beside its corresponding Feature button.
  7. Speed Dial — type a number between 1 and 99 in this field. This number can be utilized with the phone’s speed dial feature. Note: Only the first 5—8 speed dial numbers will appear on the phone interface.
  8. Select the Save button in the Add Speed Dial window
  9. Repeat the process to add additional numbers. The process will take a few minutes to appear on your phone after selecting Save. Note: If all speed dial numbers do not appear on your phone, send an email to phones@towson.edu indicating this issue.
Editing or Deleting Numbers
  1. To edit a speed dial number, select the pencil icon corresponding to that number. 
  2. The Edit Speed Dial window will appear. Make changes to the fields as desired and select Save. 
  3. To delete a speed dial number, select the delete icon corresponding to that number. 
  4. A Delete Speed Dial confirmation window will appear. Select Yes and your speed dial entry will be deleted.
     

Voicemail Notification Settings

You can adjust how you receive voicemail notifications. These settings can be individually changed for each number associated with your profile.

  1. On the Phone Settings page, select the Voicemail Notification Settings drop-down option for your phone.
  2. Place a checkmark beneath any of the following options you wish to apply: 
    1. Turn on the message waiting for light — a red light will illuminate the back of your handset when there are messages waiting. ​​​​​​​
    2. Display screen prompt — a voicemail icon will flash beside the corresponding extension on your phone’s screen. ​​​​​​​
    3. Play stutter tone when on call — a dial tone will stutter when you pick up your phone indicating that there is a voicemail waiting.
       

Call History Settings

A call history log can be enabled or disabled for each line associated with your profile.

  1. On the Phone Settings page, select the Call History option. 
  2. By default, all missed calls will be logged. If you do not wish to log missed calls, unchecked the box beneath Log Missed Calls.
     

Call Forwarding

Use Call Forwarding to dictate where and when you want to forward calls. To start, select the Call Forwarding option in the left navigation menu.

Forward All Calls

Select this option to automatically forward all calls to your voicemail or an extension of your choosing.

  1. Select the extension you wish to change the Call Forwarding settings. 
  2. Select the check box beside forwarding all calls. 
  3. Beside Forwarding all calls: select an option from the drop-down menu. The following options are: ​​​​​​​
    1. Voicemail — this will automatically forward all calls to your voicemail. ​​​​​​​
    2. Add a new number — type the number 4 and the extension you wish to use. 
  4. Select the Save button.
     

Advanced Calling Rules

Use Advanced calling rules to select where forwarded calls go in various situations. To take advantage of Advanced calling rules, the Forwarding all calls option must be disabled. Select the Advanced calling rules link to expand the menu. 

For Internal Calls

Internal calls are calls placed within the university's telephone system. You can adjust where the call will be forwarded for each of four conditions:

  1. When the line is busy, forward calls to — If you are on a phone call any incoming calls can be forwarded. ​​​​​​​
  2. When there is no answer, forward calls to — Incoming calls that are not answered will be forwarded to the option of your choice.​​​​​​​
  3. When there is no coverage, send calls to — Only the voicemail option works in this condition.​​​​​​​
  4. When the phone cannot register, send calls to — When the phone cannot connect to the network, incoming calls will be forwarded to the option of your choice.
     
For External Calls

External calls are calls that come from outside of the university. The options are the same as those described above for internal calls, thus you can handle external calls differently if needed.

IM and Availability

  • The IM and Availability section of the Self-Care Portal contains the Do Not Disturb setting.
  • When activated, a red DO NOT DISTURB bar will appear on your phone’s screen and incoming calls will not ring.
  • You will see an Incoming call message pop up on your phone’s screen.

Activate Do Not Disturb

  1. In the Unified Communications Self-Care Portal screen, select the IM and Availability tab in the top navigation.
  2. Select the Do Not Disturb menu item. The menu will expand.
  3. Place a check in the box beside Turn on and then select the Save button. Do Not Disturb has now been activated for your phone.

Deactivate Do Not Disturb

  1. In the Unified Communications Self-Care Portal screen, select the IM and Availability tab in the top navigation.
  2. Select the Do Not Disturb menu item. The menu will expand.
  3. Select the check box beside Turn on to remove the check and then select the Save button. Do Not Disturb has now been deactivated for your phone.
     
Still need help? Consider the Related Articles box on this page, or open a ticket.
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