Knowledge Base

Categories (12)

NetIDs & Duo

Accounts, NetIDs, passwords, sponsored groups and disabled accounts

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Teaching, Learning, Classrooms & Conference Rooms

Blackboard; Panopto; classroom technology; LinkedIn Learning; audio-visual needs for research, conference, meeting and huddle spaces

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Information Security

Blocked websites, compromised accounts, phishing attacks, viruses and other malware

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Hardware Devices & Printing

Computers, printers, mobile devices and other computer hardware

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Email, Collaboration, Phones & eFax

Microsoft 365, SharePoint, Google Apps, OneDrive, Webex, Zoom, file shares, phones and voicemail

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Network, Wireless & Remote Access

Network connections, Remote Desktop, VPN

Most of the KB articles are publicly viewable, but those with sensitive content require your NetID. For the widest selection of content, always sign in.
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Software & Applications

Desktop software, Virtual Workspace, PeopleSoft, Stratus, Salesforce, TDX and business apps

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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TV & Digital Signs

TV's, digital signage, Roku and Xfinity

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Web Content & Publishing

TU website content management and online forms resources are available via the TU website. DocuSign, WordPress, TigerWeb and digital accessibility resources are available via this knowledge base.

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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IT Projects, Consulting & Software Purchases

IT projects, technology consults, OPW projects

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Datacenter & Server Hosting

Server hosting; Azure; AWS; SQL; Oracle; system monitoring, automation and scripting and other datacenter operations

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Other Subject Areas

If your question doesn't fit the categories above, it might be here.

Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
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Articles (3)

The Knowledge Base’s History and Purpose

[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.

Use the TechHelp Knowledge Base to Find Answers

[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.

Suggest A New Knowledge Base Article

[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]