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This quick reference guide details all the buttons on Cisco IP Phone 8851 used in TU's offices or classrooms. Included are making and answering phone calls, placing calls on hold, answering multiple calls on one line, and transferring calls. It also explains setting up a voicemail, receiving voicemails, sending calls to voicemail, and the standard voicemail commands etc.

[Faculty and Staff] Set up an alternative voicemail greeting to be used when the standard greeting is not appropriate, such as when your phone is busy, you're on vacation or the university is closed. There are five alternative greetings you may set up in addition to the standard greeting. Read on to learn how.

{Faculty and Staff] Learn how to set up your voicemail, retrieve your messages and forward all your calls to voicemail.

[Faculty and Staff] Use the conference feature to add parties to an established call on your Cisco79 Series IP phone. You may add up to six parties to a conference call. You may also join two existing calls together for spur-of-the-moment, three-way conversations. Read on to learn how to create a conference call and how to join two callers together.

Duo adds an additional layer of security when you sign in to a TU system by requiring the use of a second device such as a smartphone or landline. There are various ways to authenticate using Duo, such as the Duo App, Security Keys, or Passcodes.

[Students, Faculty & Staff] This WordPress article will entail background information and steps.

[Students, Faculty and Staff] Configure your Mac computer (running MacOS 11 Big Sur or higher) to connect with tu-secure. A tu-secure connection provides the most secure and stable wireless access to the TU network and must be used to access your H: and O: drives.

[Students, Faculty and Staff] Try these troubleshooting steps if you have a wired network connection problem with your desktop computer. If the problem persists, contact Student Computing Services or the Faculty/Staff Help Center at 410-704-5151.

[Students, Faculty and Staff] The tu-openaccess network does not require you to log in using your TU NetID. It is intended for campus guests and Wi-Fi devices incompatible with tu-secure. These instructions will help you connect your Windows or Mac computer, as well as your streaming box or game console (e.g., Roku, Xbox, etc.). TU NetID holders must use the tu-secure wireless network when working with sensitive information like social security numbers, credit cards and bank accounts.

[Students, Faculty & Staff] Configure your Android device to connect to the tu-secure wireless network, the recommended wireless network for TU faculty, staff and students. tu-secure provides the most secure and stable connection to the university network and access to your H: drive and other secured resources. This article supports Android version 11.0 and beyond.

[Students, Faculty & Staff] Configure your iOS device to connect to tu-secure, the wireless network that provides the most secure and stable connection and access to your H: drive and other secured resources.

[Students, Faculty and Staff] Create your TU WordPress account and learn how to log in and log out.

If you have graduated or are not returning to TU, your NetID account will be disabled 18 months after you graduated or stopped attending TU and deleted three months later.  Here’s a checklist of things that you will need to take care of before your account is disabled. This includes instructions on how to backup your Outlook email and OneDrive files.

[Students, Faculty and Staff] TU students, faculty and staff may retrieve a forgotten NetID username using the NetID management tools on the linked webpage.