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- Knowledge Base
- Teaching, Learning, Classrooms & Conference Rooms
- Classrooms, Labs & Conference Rooms
[Students, Faculty & Staff] Computers can enter sleep mode or power-saving mode if left inactive for a while. If you are unable to turn on the monitor, follow these instructions to troubleshoot the issue.
- Knowledge Base
- Web Content & Publishing
- WordPress
[Students, Faculty & Staff] Follow these instructions to make your WordPress site publicly accessible on the internet.
- Knowledge Base
- Teaching, Learning, Classrooms & Conference Rooms
- Classrooms, Labs & Conference Rooms
[Students, Faculty & Staff] University computers will lock after a period of inactivity. This can cause you to be locked out by the screensaver or another user. This article describes how to access computers in this state.
- Knowledge Base
- Web Content & Publishing
- WordPress
[Students, Faculty and Staff] Create your TU WordPress account and learn how to log in and log out.
- Knowledge Base
- Teaching, Learning, Classrooms & Conference Rooms
- Blackboard
- Bb for Students
- Work in Your Courses
Alternative formats allow students the option to convert documents to other file formats without having to provide multiple files within the course
- Knowledge Base
- Software & Applications
- TechHelp & TeamDynamix
- Knowledge Base
[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.
- Knowledge Base
- Software & Applications
- TechHelp & TeamDynamix
- Knowledge Base
[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.
- Knowledge Base
- Email, Collaboration, Phones & eFax
- Web Conferencing Tools
- Zoom
There are numerous articles on a variety of Zoom topics. This will enable clients to review a single consolidated article providing help and learning on multiple Zoom topics.
- Knowledge Base
- Software & Applications
- Microsoft 365
Microsoft has numerous articles on a variety of Microsoft applications and topics for devices. This article will list the links based on categories: Android, iPhone or iPad.
- Knowledge Base
- Software & Applications
- Microsoft 365
Microsoft has numerous articles on a variety of Microsoft applications and topics for devices. This article will list the links based on categories: Android, iPhone or iPad.
- Knowledge Base
- Email, Collaboration, Phones & eFax
- Outlook
[Students, Faculty and Staff] A Shared Mailbox (once known as a "maildrop") is a group mailbox assigned to a department or organization within the university. Shared mailboxes allow one or more owners to send email messages from the mailbox's email address (e.g., blackboard@towson.edu) rather than from their personal email address.
- Knowledge Base
- Teaching, Learning, Classrooms & Conference Rooms
- Panopto
[Students, Faculty & Staff] This article shows to Upload video to Panopto from Webex, Zoom and Class Collaborate.
- Knowledge Base
- Email, Collaboration, Phones & eFax
- Web Conferencing Tools
- Webex
[Students, Faculty & Staff} Use this quick reference guide to learn all about Webex Meetings.
- Knowledge Base
- Email, Collaboration, Phones & eFax
- OneDrive
[Students, Faculty and Staff] To find out how much of your OneDrive space is in use and how much is available, follow this procedure.
- Knowledge Base
- TV & Digital Signs
- Xfinity on Campus (Residential TV)
Xfinity on Campus is an IPTV streaming service for residents of TU-managed residence halls.