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This article explains how to manage guest accounts, including how to change or add a sponsor, extend an account’s expiration date, and reset the account password.

[Students, Faculty & Staff] TU offers web-conferencing, lecture capture and asynchronous collaboration tools. This article describes them and identifies resources for further learning.

[Faculty & Staff] Most common issues with lecture capture or videoconferencing applications involve lack of audio or video. Before changing any settings in the application, check the volume, microphone, and camera settings on the classroom control system. Run only one video application at a time.

[Faculty & Staff] Websites that produce errors such as 404 Not Found or 504 Service Unavailable or fail to load at all may indicate the site is down, a network cable is loose, or the campus network is experiencing a problem.

[Faculty & Staff] Personal network file storage (H: drive) and department file storage (O: drive) should automatically appear ("map") upon signing into campus computers. If one or both do not appear, they can be remapped manually.

[Faculty & Staff]

[Faculty and Staff] A variety of issues may contribute to poor computer performance. The most likely are problems with the computer itself, particular websites or specific applications.

[Faculty & Staff] Some rooms are equipped with wireless projection devices (Mersive Solstice, Crestron AirMedia, AppleTV), which allow laptops and other devices to connect to the audiovisual system via WiFi.

[Faculty & Staff]

[Faculty & Staff]

[Students, Faculty and Staff] To find out how much of your OneDrive space is in use and how much is available, follow this procedure.

[Faculty & Staff] While most classrooms have wireless network connectivity, wired connections guarantee faster speeds, more reliable connections, and fewer glitches. Most lecterns have either a network cable or an open jack to plug in laptops with ethernet ports.

[Faculty & Staff] Computer sign-in, web access, email, Blackboard, and network drive access require a network connection. An inactive or unavailable network connection will affect all services and sites—not just one. A potential network issue may be identified at sign-in by an error message such as Domain Controller Not Found.

[Faculty and Staff] Several different factors can cause audio issues. Rule out the simplest ones first.

[Faculty & Staff] Web browsers save temporary files to work efficiently. Occasionally, corrupted or outdated information may cause a webpage to load incorrectly or not at all.