Solve Classroom Camera and Microphone Problems

Tags staff faculty

No camera image

  • Select the correct camera in the application (Panopto/WebEx/Zoom) settings. 
  • Try moving the camera to a different angle using the controls in the Crestron touch panel's Record or Video Camera menu.
  • Only one application at a time can access the camera. Close any other applications with camera access.
  • If the above steps fail to resolve the problem, restart the computer.

No sound from microphones

  • Select the correct audio input in the application (Panopto/WebEx/Zoom) settings.
  • Adjust the microphone volume in the application's audio settings menu.
  • Set the desired microphone to Use on the Crestron control system's Microphones menu.
  • If the above steps fail to resolve the problem, restart the computer.
     
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