Troubleshoot and Solve Classroom Technology Problems

You can solve many problems with classroom audiovisual and computer technology following the advice in this series of articles. While the included articles may also be accessed individually using TechHelp's search and navigation tools, this article's organization and context may prove helpful. (Each article linked below is set to open in a new tab, so this article will remain open for your reference.)

Articles on Classroom Technology Troubleshooting

  1. General Computer Problems
    1. Computer Locked by Another User or a Screensaver
    2. Computer Monitor Will Not Display or Power On
    3. Computer Does Not Resume from Sleep or Power-Save Mode
    4. Computer Performance Slow, Frozen, or Unresponsive
    5. No Sound from Computer
    6. No Sound from Laptop
    7. Laptop Image Does Not Display
    8. Standard or Interactive Computer Monitor Problems
    9. Error: "The User Profile Service Failed the Logon. User Profile Cannot Be Loaded"
       
  2. Audiovisual System and Component Problems
    1. Remote Control Missing
    2. Projector Does Not Turn On
    3. Projector Lamp Burned Out or Dim
    4. Stuck or Jammed Media (Blu-ray/DVD/CD/VHS)
    5. No Sound from Room Speakers
    6. Motorized Screen Does Not Rise or Descend
    7. No Sound from Instructor Microphone
    8. Crestron Control System Does Not Respond
    9. DVD or Blu-ray Player Does Not Play Disc
    10. Copy Protection Error When Playing a DVD or Blu-ray Disc
    11. Computer Optical Drive Does Not Read Disc
    12. No Sound from Media Player
    13. No Sound from Laptop or other Auxiliary Source
    14. Cleaning
    15. Interactive Display Does Not Respond to Touch Control
    16. Wireless Projection Issues
    17. Camera & Microphone Problems
       
  3. Network and Connectivity Problems
    1. No Network Connectivity on Classroom Computer
    2. Network Drives (O:, H:, etc.) Unavailable
    3. No Network Connectivity on Laptop 
    4. Website Unavailable 
       
  4. Software and Configuration Problems
    1. Desired Software Not Installed
    2. Multimedia Component Missing or Out of Date (Acrobat, Java, etc.)
    3. General Browser Problems: Cache, History, Cookies 
    4. Media or File Opens in the Wrong Application 
    5. General Video Application Problems (Panopto/WebEx/Zoom)
    6. Microsoft 365 Apps for Enterprise (Microsoft Office)
       
  5. Login and Account Problems (links to pertinent articles in other categories)
    1. Unable to Activate NetID Account
    2. Account Locked Out: Too Many Bad Password Attempts
    3. Unable to Sign In Without NetID
    4. Password Forgotten or Expired
    5. NetID Unknown, Incorrect or Forgotten
       
  6. Security
    1. Theft of Equipment
    2. Alarms: Computers and Audiovisual Equipment
    3. Lockouts: Lectern or Audiovisual Cabinet
       
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Related Articles (2)

Access a Classroom Computer Locked by a User or Screensaver
[Faculty & Staff] If you need to use a classroom computer locked by an earlier user who forgot to sign out or locked automatically after a period of inactivity, here are some things you can try.
Get Support for Audiovisual and Classroom Technology
[Faculty & Staff] The linked webpage describes the services and resources offered by OTS Classroom and Computer Lab Technology (CCLT). CCLT staff field initial problem reports for most classrooms, but talk with your college or department for the proper procedure. Page headings include Getting Help, Support Hours, Self-Help Services and Documents, On-Site Classroom Service and Out-of-Scope Services.