Desired Software is Not Installed

Arrange software installation requests 4-6 weeks in advance with the department's technical support provider. The support provider will need to install and test the software.

Workarounds

1. If available, use a laptop with the desired software instead of the lectern computer.
2. If your Towson office computer has the desired software installed and has been set up for Remote Desktop access (http://remotedesktop.towson.edu) launch Windows Remote Desktop and sign into the office computer to use the software.
   • This requires the office computer's device name, which can be found on the office computer by right-clicking This PC and selecting Properties.
   • Windows Remote Desktop only works with Windows computers; remote access to Macs is not supported.

Prevention

1. Contact the departmental technical support, administrative assistant or chairperson to request software installation — not the Office of Technology Services. Procedures vary by college and department, but advance notice will help technical support accommodate your needs.
2. If the desired software needs to be purchased, visit https://www.towson.edu/software/. 

Notes

• Towson University computers require Administrator Rights to install software to protect against viruses and malware. Temporary Administrator Rights cannot be granted for classroom or lab computer systems.
• Allowing for adequate testing time ensures that new software will not interfere with existing software or hardware.