Troubleshoot Video Applications (Panopto, Webex, Zoom) in the Classroom

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Most common issues with lecture capture or videoconferencing applications involve lack of audio or video. Before changing any settings in the application, check the volume, microphone and camera settings on the classroom control system. Only run one video application at a time.

Panopto

  1. Under Primary Sources, select the correct sources for Video and Audio.
  2. Use the volume slider to adjust the microphone audio; to avoid distortion, aim for levels in the green and yellow areas of the meter.
  3. For further information on setup and Blackboard integration, visit www.towson.edu/panopto.

Webex 

  1. Before joining a Webex Meeting, click Test Speaker and Microphone. Use this menu to select and test your available speaker and microphone options.
  2. For more information, visit http://www.towson.edu/webex.

Zoom

  1. Before joining a Zoom session, click the Settings sprocket icon in the top right corner of the Zoom application window.
  2. Use the Video and Audio menus to select the correct camera, microphone and speaker options.
     
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