When a website displays an error (e.g., 404 Not Found, 504 Service Unavailable) or fails to load, it could mean the site itself is down, a network cable is loose, or there is a campus network issue.
Troubleshoot
- Test multiple websites
- Try commonly used websites (towson.edu, google.com, cnn.com, etc.).
- If one site works while another doesn't, this indicates an issue with a particular site and not the network connection.
- Refresh the page.
- Press Ctrl + R (Windows) or Command + R (Mac) to reload
- Restart the Browser
- Close the browser completely and reopen it.
- Try another web browser (e.g., if using Edge, try Firefox or Chrome).
- Check the network cable connection
- Ensure the cable is securely connected at the wall or floor box near the lectern; a loose or unplugged cable will affect network connectivity.
- In some classrooms, cables may be hidden beneath the lectern. Do not attempt to move the lectern—if the connection is inaccessible, continue to the next step.
- Restart the computer.
- Windows: Sign out. From the Sign In screen, click the power icon in the lower right and select Restart.
- Apple: Click the Apple menu icon and select Restart.
- If the above steps fail to resolve the issue, contact support.
- Report it by calling 4-TECH at 410-704-8324 or using the CCLT chat service. Widespread network outages or local issues may take some time to resolve; plan to continue teaching without online resources.
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