Troubleshooting Problems with Microsoft 365 Apps in the Classroom

The Microsoft 365 Apps for Enterprise package is installed by default on all campus computers. This includes Microsoft Word, Excel, PowerPoint. Microsoft Outlook is installed on Faculty/Staff office computers only. If Microsoft 365 applications are not launching on an instructor computer, please report the issue directly to a local IT provider or through TechHelp.

Word Documents

• New documents
  • Select the Windows Button > Windows Accessories > WordPad. Documents created here can be saved as .docx or .rtf for later use with Microsoft Word
• Existing documents
  • Right-click on the document, select Open with, select More apps and select WordPad.
• Office 365 web applications at https://office.towson.edu can be used to create and edit new documents in a web browser.
• Existing documents that have been uploaded to your OneDrive (https://onedrive.towson.edu) or a SharePoint site can also be edited through the web browser.

Email

• Visit https://outlook.towson.edu.

Troubleshooting

• If you are attempting to open an existing document, open the application (Word, Excel, or PowerPoint) and create a new document. If you can create a document without issue, this may indicate a corrupted document rather than an issue with the office suite.