Resolve Your Account Lock Out from Too Many Bad Password Attempts in the Classroom

Tags staff faculty

The TU security policy enforces a 10-minute lockout period after six bad password attempts to protect accounts.

Do this if you're locked out 

  • Wait 10 minutes and try again. 
  • Reset your password to clear the 10-minute lockout immediately.
    1. Have another person sign in to the computer for temporary access if possible.
    2. Open www.towson.edu/netid.
    3. From the Faculty/Staff NetID Tools section, select Change Your Password and follow the instructions.
  • During regular business hours, the OTS Technology Support Desk may be able to unlock your account if the support staff can positively identify you (to protect your account security). https://www.towson.edu/technology/support.html

Work around the lockout if necessary  

  • If possible, have a student sign in to the computer during the 10-minute lockout. This will at least allow internet and Blackboard access; network storage (O: and H: drives) will not be available.
  • Media players and document cameras function without computer access; use these to play video content or display textbook pages.
     
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