Resolve Your Account Lock Out from Too Many Bad Password Attempts in the Classroom

To protect accounts, the TU security policy enforces a 10-minute lockout period after six bad password attempts.

Do this if you're locked out 

• Wait 10 minutes and try again. 
• Reset your password to clear the 10-minute lockout immediately.
  1. Have another person sign in to the computer for temporary access if possible.
  2. Open www.towson.edu/netid.
  3. From the Faculty/Staff NetID Tools section, select Change Your Password and follow the instructions.
• During regular business hours, the Faculty/Staff Help Center may be able to unlock your account if the support staff can positively identify you (to protect your account security).

Work around the lockout if necessary  

• If possible, have a student sign in to the computer during the 10-minute lockout. This will at least allow internet and Blackboard access; network storage (O: and H: drives) will not be available.
• Media players and document cameras function without computer access; use these to play video content or display textbook pages.