Resolve Your Account Lock Out from Too Many Bad Password Attempts in the Classroom

Tags staff faculty

The TU security policy enforces a 10-minute lockout period after six bad password attempts to protect accounts.

Do this if you're locked out 

  • Wait 10 minutes and try again. 
  • Reset your password to clear the 10-minute lockout immediately.
    1. Have another person sign in to the computer for temporary access if possible.
    2. Open www.towson.edu/netid.
    3. From the Faculty/Staff NetID Tools section, select Change Your Password and follow the instructions.
  • During regular business hours, the OTS Technology Support Desk may be able to unlock your account if the support staff can positively identify you (to protect your account security).

Work around the lockout if necessary  

  • If possible, have a student sign in to the computer during the 10-minute lockout. This will at least allow internet and Blackboard access; network storage (O: and H: drives) will not be available.
  • Media players and document cameras function without computer access; use these to play video content or display textbook pages.
     
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