Summary
[Faculty & Staff] To protect accounts, the TU security policy enforces a 10-minute lockout period after six bad password attempts. There are measures faculty can take in the classroom to resolve account lockouts.
Body
The TU security policy enforces a 10-minute lockout period after six bad password attempts to protect accounts.
Do this if you're locked out
- Wait 10 minutes and try again.
- Reset your password to clear the 10-minute lockout immediately.
- Have another person sign in to the computer for temporary access if possible.
- Open www.towson.edu/netid.
- From the Faculty/Staff NetID Tools section, select Change Your Password and follow the instructions.
- During regular business hours, the OTS Technology Support Desk may be able to unlock your account if the support staff can positively identify you (to protect your account security). https://www.towson.edu/technology/support.html
Work around the lockout if necessary
- If possible, have a student sign in to the computer during the 10-minute lockout. This will at least allow internet and Blackboard access; network storage (O: and H: drives) will not be available.
- Media players and document cameras function without computer access; use these to play video content or display textbook pages.
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