Classroom Multimedia Component (Acrobat, Java, etc.) Missing or Out of Date

Websites with multimedia content or advanced interactive controls (sound, clips, animated graphics, movies, etc.) may require installed components. A missing or outdated component may cause a page to work incorrectly or fail to load. Installing these components may require Administrator rights and thus cannot be done by faculty on classroom or lab computers. Call 4-TECH at 410-704-8324 or use the CCLT chat service to request the component update.

Solutions

1. Restart the web browser and try again.
2. Try a different web browser (e.g., if using Edge, try Firefox or Chrome).
3. Restart the computer.
   • Windows: Sign out. From the Sign In screen, click the power icon in the lower right and select Restart.
   • Apple: Click the Apple menu icon and select Restart.

Prevention

• Test on the classroom computer several days before the class session requiring the component.

Workarounds

1. The website may have another media option. Look for a button or link (e.g., Click for Non-Flash Version) and try the alternate version. For example, when using YouTube, request the HTML5 player instead of Flash (note: many browsers do this by default; in these cases, the option won't be available).
   1. Go to www.youtube.com/html5
   2. Select "Request the HTML5 Player"
   3. Try playing the video again
2. Try the Virtual Workspace.
   1. Open a web browser and launch the Virtual Workspace: http://vw.towson.edu
   2. Sign in to the Virtual Workspace. Select Towson Desktop and open My Computer/This PC. Open Edge and try to access the content.
3. If your Towson office computer has been set up for Remote Desktop access (http://remotedesktop.towson.edu), launch Windows Remote Desktop and sign into your office computer to access the content.
   • This requires the office computer's name, which can be found on the office computer by right-clicking This PC and selecting Properties.
   • Windows Remote Desktop works with Windows computers only; remote access to Macs is not supported.
4. If available, use a laptop. Select the Laptop or Auxiliary HDMI input source from the control panel.

Notes

• As of 12/31/2020, Adobe Flash is no longer supported by the manufacturer.
• As of September 2021, Java is only supported on campus on a case-by-case basis in consultation with the Office of Technology Services. Google Chrome ended Java support starting with version 45.
• Microsoft has planned the end-of-life for Microsoft Internet Explorer on 6/15/2022.