[Faculty and Staff] Learn how to enroll a landline for Duo, the multi-factor authentication tool TU uses to prevent data breaches.
[Faculty and Staff] See answers to frequently asked questions about mobile devices on TU.
[Faculty & Staff] Learn how to use the Cisco Unified Communications Self Care Portal to adjust your phone, set up speed dial numbers, forward calls and activate do not disturb. The portal can be used for either the 79 series or the 8851 models of Cisco IP Phones.
[Faculty & Staff] This guide details all the buttons on a standard Cisco phone at TU. Answering phone calls, placing calls on hold, answering multiple calls on one line, and transferring calls. It also explains setting up a voicemail, receiving voicemails, sending calls to voicemail, and the standard voicemail commands. Lastly, it explains adjusting the ringer volume, changing ringer sounds, changing background images, changing LCD brightness, and call icons.
[Faculty and Staff] Use the conference feature to add parties to an established call on your Cisco79 Series IP phone. You may add up to six parties to a conference call. You may also join two existing calls together for spur-of-the-moment, three-way conversations. Read on to learn how to create a conference call and how to join two callers together.
[Faculty and Staff] Forward calls from your office (Cisco IP) phone to another number using the Call Forwarding feature. Access this feature for the 79 series and the 8851 model phones via the Cisco Unified Communications Self-Care Portal. This must be done from your office computer, over Remote Desktop, from Virtual Workspace or using the VPN.
[Faculty and Staff] Learn the basic operations of your Cisco IP phone, including making calls to numbers both on and off campus, answering calls, putting calls on hold and using the redial feature.
Manage your Cisco IP Phone using the Cisco Phone Self Care Portal, including voicemail, call forwarding, call transferring, speed dialing and more.
[Faculty and Staff] Should you need to reconnect your Cisco 79 Series IP phone, follow these guidelines. Your Cisco IP Phone works in conjunction with your computer and can be plugged into both a network port and your TU-owned computer. If there is no computer, plug the phone into a network data port directly. The included diagram identifies the connections on your Cisco IP Phone.
[Faculty and Staff] Should you need to reconnect your Cisco 8851 IP phone, follow these guidelines. Your phone works in conjunction with your computer and can be plugged into both a network port and your TU-owned computer. If there is no computer, plug the phone into a network data port directly. The included diagram identifies the connections on your Cisco 8851 IP phone; all connections are on the back of the phone, at the bottom.
[Faculty and Staff] Set up an alternative voicemail greeting to be used when the standard greeting is not appropriate, such as when your phone is busy, you're on vacation or the university is closed. There are five alternative greetings you may set up in addition to the standard greeting. Read on to learn how.
[Faculty and Staff] The article provides steps to record alternative greetings on the Cisco IP Phone 8851
[Faculty and Staff] The article provides steps to access Voicemail from Outlook, Cisco Personal Communications Assistant, or by calling in.
[Faculty and Staff] Your Cisco IP Phone 79 Series allows you to set up speed dialing and abbreviated dialing. Speed dialing allows you to program a number on an open speed dial button. Abbreviated dialing allows you to program from 1 to 99 numbers that when entered on the keypad will automatically dial a pre-programmed number. Create and use speed dial and abbreviated dialing following these steps.
[Faculty and Staff] Learn how to set up your voicemail, retrieve your messages and forward all your calls to voicemail with Cisco 79 Series IP Phones.
{Faculty and Staff] Learn how to set up your voicemail, retrieve your messages and forward all your calls to voicemail.
[Faculty and Staff] Learn to transfer and forward calls from your Cisco Series 79 IP phone following these steps. Learn to transfer and forward calls from your Cisco Series 79 IP phone following these steps. You may transfer a call directly to the recipient or speak with the recipient before the transfer.