Configure Call Forwarding Using the Cisco Self-Care Portal

The Call Forwarding feature enables you to dictate where and when you would like to forward calls. Using the self-care portal, you may access this feature for both the 79 series and the 8851 model phones available at TU.

Note: This must be done from your office computer in-person, over Remote Desktop, from Virtual Workspace or using the VPN.

Forward calls from the Self-Care Portal 

Forward All Calls

1. Open www.towson.edu/phonesettings in your preferred web browser.
2. Enter your Username (NetID) and Password in the appropriate fields and select the Sign In button.
3. Select Call Forwarding in the left navigation.
4. Select the extension you wish to change call forwarding settings for.
5. Select the check box beside Forward all calls to.
6. Select an option from the Forward all calls to drop-down menu. The options are:
   • Voicemail – this will automatically forward all calls to your desktop phone voicemail.
   • Add a new number
           • For internal TU extensions - type the number 4 + the 4-digit extension
           • For external phone numbers - type 6 + the area code + the phone number
7. Select Save. 

Advanced Calling Rules

Use Advanced calling rules to select where forwarded calls go in various situations. To take advantage of Advanced calling rules, the Forward all calls to option must be disabled. Select the Advanced calling rules link to expand the menu. 

For Internal Calls

Internal calls are calls placed within the university's telephone system. You can adjust where the call will be forwarded for each of four conditions:

1. When the line is busy, forward calls to — If you are on a phone call any incoming calls can be forwarded. ​​​​​​​
2. When there is no answer, forward calls to — Incoming calls that are not answered will be forwarded to the option of your choice.​​​​​​​
3. When there is no coverage, send calls to — Only the voicemail option works in this condition.​​​​​​​
4. When the phone cannot register, send calls to — When the phone cannot connect to the network, incoming calls will be forwarded to the option of your choice.
    

For External Calls

External calls are calls that come from outside of the university. The options are the same as those described above for internal calls, thus you can handle external calls differently if needed.