Forward Calls From Your Office Phone via the Cisco Self-Care Portal

[Faculty and Staff] Forward calls from your office (Cisco IP) phone to another number using the Call Forwarding feature. Access this feature for the 79 series and the 8851 model phones via the Cisco Unified Communications Self-Care Portal. This must be done from your office computer, over Remote Desktop, from Virtual Workspace or using the VPN.

Forward calls from your office (Cisco IP) phone to another number using the Call Forwarding feature. Access this feature for the 79 series and the 8851 model phones via the Cisco Unified Communications Self-Care Portal. This must be done from your office computer, over Remote Desktop, from Virtual Workspace or using the VPN.

Forward calls from the Self-Care Portal 

1. Open www.towson.edu/phonesettings in your preferred web browser.
2. Enter your Username (NetID) and Password in the appropriate fields and select the Sign In button.
3. Select Call Forwarding in the left navigation.
4. Select the extension you wish to change call forwarding settings for.
5. Select the check box beside Forward all calls to.
6. Select an option from the Forward all calls to drop-down menu. The options are:
   • Voicemail – this will automatically forward all calls to your desktop phone voicemail.
   • Add a new number
           • For internal TU extensions - type the number 4 + the 4-digit extension
           • For external phone numbers - type 6 + the area code + the phone number
7. Select Save.