This quick reference guide details all the buttons on the Cisco IP Phones used in TU's offices or classrooms. Included are making and answering phone calls, placing calls on hold, answering multiple calls on one line, and transferring calls. It also explains setting up a voicemail, receiving voicemails, sending calls to voicemail, and the standard voicemail commands etc.
[Faculty and Staff] Learn how to set up and manage your voicemail on your Cisco IP phone
[Faculty and Staff] The Call Forwarding feature enables you to dictate where and when you would like to forward calls. Using the self-care portal, you may access this feature for both the 79 series and the 8851 model phones available at TU.
Note: This must be done from your office computer in-person, over Remote Desktop, from Virtual Workspace or using the VPN.
[Faculty & Staff] Learn how to use the Cisco Unified Communications Self-Care Portal to adjust your phone settings, forward calls and activate do not disturb. The portal can be used for either the 79 series or the 8851 models of Cisco IP Phones.
Manage your Cisco IP Phone using the Cisco Phone Self Care Portal, including voicemail, call forwarding, call transferring, speed dialing and more.
[Faculty and Staff] See answers to frequently asked questions about mobile devices on TU.
Should you need to reconnect your Cisco IP phone — perhaps you have moved to a new office — follow these guidelines. Your Cisco IP Phone works in conjunction with your computer and can be plugged into both a network port and your TU-owned computer. If there is no computer, plug the phone into a network data port directly. The diagram below identifies the connections on your Cisco IP Phone; all connections are on the back of the phone, at the bottom.
Adding an extension to a telephone with sufficient buttons available