Manage Your Cisco IP Office Phone

Cisco IP Phones are the standard for Towson University offices. There are three different models available:

• 7945
• 7965
• 8851

Be sure to look for information below under the heading that matches your model. There are also online phone settings and voicemail management sites that work for all Cisco IP phone models.

If you're using Webex to make phone calls, you can set your desk phone to be your default option when making calls from the Webex app.

Phone management (all models)

Cisco Phone Self Care Portal (PDF)
The Cisco Unified Communications Self Care Portal enables you to easily adjust phone, voicemail and call forwarding settings. This guide will step you through available features.

Retrieving Voicemail While Away from your Desk 
There are three ways to retrieve your voicemail messages when you are away from your desk: check your Outlook inbox, call in from off campus, or log into the online Cisco Personal Communications Assistant. This self-help document will step you through all options.

Cisco IP Phone: Call Forwarding via the Self Care Portal 
The Call Forwarding feature enables you to dictate where and when you would like to forward calls. You may access this feature for both the 79 series and the 8851 model phones available at TU using the self care portal.

Models 7945 and 7965

Cisco IP Phone: Quick User Guide
This guide provides information on making and answering calls, transferring calls, handset phone features, basic phone features, voicemail (setting up and retrieving), creating a conference call, forwarding calls and more​​​​​​.

Cisco IP Phone: Speed Dialing and Abbreviated Dialing
Set up your Cisco IP Phone for speed dialing and also for abbreviated dialing. Speed dialing allows you to program a number directly on an open speed dial button and it will be displayed on the LCD screen. Abbreviated dialing allows you to program from 1 to 199 numbers on your telephone keypad. Pressing that number will dial the programmed telephone number. This self-help document will show you how to create and use a speed dial and abbreviated dialing.

Cisco IP Phone: Voicemail (Setting Up and Retrieving) 
Before you can listen to your voicemail messages, you must set up your voicemail. This self-help document will show you how to set up voicemail, retrieve your messages, and send all your calls to voicemail.

Cisco IP Phone: Transfer and Forward Calls 
Using the Cisco IP Phone, transferring and forwarding calls is a relatively simple process. This self-help document will show you two ways to transfer calls and how to forward all calls.

Cisco IP Phone: Basic Phone Features 
The Cisco IP Phone offers a variety of different ways to perform the basic features. This self-help document will teach you the basic features including making a phone call both on and off campus, answering a call, putting a call on hold and using the redial feature.

Cisco IP Phone: Creating a Conference Call
Use the conference feature to add up to six additional parties to an established call, or join two existing calls together. Joined calls are used for spur-of-the-moment, three-way conversations. This self-help document will show you how to create a conference call and how to join two callers together.

Cisco IP Phone: Recording Alternative Greetings via the Phone
Use alternative voicemail greetings when the standard greeting is not appropriate. For example, set up a greeting for when your phone is busy, a separate greeting for when you are on vacation on an extended leave, and another greeting when the University is closed for the holiday. There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the phone.

Cisco IP Phone: Connecting Your Phone 
You may need to reconnect your phone for a variety of reasons; for example, your office location has moved. Your Cisco IP Phone works in conjunction with your computer and must be plugged into both a network port and your Towson-owned computer. This self-help document provides guidance in connecting your phone.

Model 8851

Cisco IP Phone 8851: Quick Reference Guide
This guide provides information on making and answering calls, transferring calls, handset phone features, basic phone features, voicemail (setting up and retrieving), creating a conference call, forwarding calls and more​​​​​​.

Cisco IP Phone 8851: Connecting Your Phone 
You may need to reconnect your phone for a variety of reasons; for example, your office location has moved. Your Cisco IP Phone works in conjunction with your computer and must be plugged into both a network port and your Towson-owned computer. This self-help document provides guidance in connecting your 8851 phones.

Cisco IP Phone 8851: Recording Alternative Greetings
There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the phone.

Cisco IP Phone 8851: Voicemail (Setting Up and Retrieving)
Before you can listen to your voicemail messages, you must set up your voicemail. This self-help document will show you how to set up voicemail, retrieve your messages, and send all your calls to voicemail.

Information for Telephone Coordinators 

Managing the Telephone Directory
As your department’s telephone coordinator, it is your responsibility to update the telephone directory with the most recent information. This self-help document will show you how to access and edit your departmental telephone directory.