Manage Your Cisco IP Office Phone

Manage your Cisco IP Phone using the Cisco Phone Self Care Portal, including voicemail, call forwarding, call transferring, speed dialing and more.

Cisco IP Phones are the standard for Towson University offices. There are three different models available:

• 7945
• 7965
• 8851

Be sure to look for information below on how to manage your phone. There are also online phone settings and voicemail management sites that work for all Cisco IP phone models.

If you're using Webex to make phone calls, you can set your desk phone to be your default option when making calls from the Webex app.

Phone management (all models)

Cisco IP Phone: Quick User Guide
This guide provides information on making and answering calls, transferring calls, handset phone features, basic phone features, voicemail (setting up and retrieving), creating a conference call, forwarding calls and more​​​​​​.

Cisco IP Phone Voicemail Setup, Greetings, and Message Management
The Cisco Unified Communications Self Care Portal enables you to easily adjust phone, voicemail and call forwarding settings. This guide will step you through available features.

Customize Your IP Phone Using the Cisco Self-Care Portal (Personal Settings, Speed Dial, Call Forwarding)
Learn how to use the Cisco Unified Communications Self-Care Portal to adjust your phone settings, forward calls and activate do not disturb. The portal can be used for either the 79 series or the 8851 models of Cisco IP Phones. 

Configure Call Forwarding Using the Cisco Self-Care Portal
The Call Forwarding feature enables you to dictate where and when you would like to forward calls. You may access this feature for both the 79 series and the 8851 model phones available at TU using the self care portal.

Information for Telephone Coordinators 

Managing the Telephone Directory
As your department’s telephone coordinator, it is your responsibility to update the telephone directory with the most recent information. This self-help document will show you how to access and edit your departmental telephone directory.