Retrieving Your Voicemail While Away From Your Desk

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There are three ways to retrieve your voicemail messages while away from your desk:

  • Retrieve them from your Outlook inbox
  • Open the Cisco Personal Communications Assistant web interface
  • Call in from off-campus

Retrieve voicemail from your Outlook inbox

  1. Open Outlook and go to your Inbox.
    • Messages with Voicemail in the reading pane are from your phone.
    • If the voicemail message is received from another TU number, the subject may appear as just the number.
    • The voicemail recording (in the form of a .wav file) will be attached to the message.
  2. Open the message and double-click on the attachment.
  3. The wav file will open and begin to play immediately in Windows Media Player or an alternate media audio player set as the default.

Access voicemail via the Cisco Personal Communications Assistant

  1. Open www.towson.edu/voicemail in your preferred browser. We recommend Microsoft Internet Explorer for full functionality. However, this tool will work on most browsers that support Flash.
  2. Enter your Username (NetID) and Password in the corresponding fields and then select the Login button.
  3. Select the Web Inbox option.
  4. On the Web Inbox page, select the Play button corresponding to the message you wish to hear.

Access voicemail via phone

  1. Dial 410-704-6200 from any location.
  2. When prompted, enter your ID followed by #. Your ID is your extension (beginning with 4).
  3. When prompted, enter your pin followed by #. New messages will begin to play. Refer to the chart below for Voicemail Commands.

Table listing what the buttons do when pressed during the voicemail message and after the message has finished playing.

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