What's up with the Knowledge Base?

The TechHelp Knowledge Base (KB) launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Here are some facts and tips to better acquaint you with the KB: 

  • Select Knowledge Base on the TechHelp Client Portal menu to begin navigating or searching the KB.
  • Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.
  • Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. For the widest selection of content, sign in with your NetID every time you use the KB.  
  • If you seek answers to specific technology questions, search or navigate the knowledge base (KB) first. If you don’t find what you’re looking for, try searching towson.edu/ots instead.

Details

Article ID: 139565
Created
Fri 5/13/22 1:03 PM
Modified
Thu 9/14/23 11:06 AM
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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License: https://creativecommons.org/licenses/by-nc-sa/4.0/