The Knowledge Base’s History and Purpose

The TechHelp Knowledge Base (KB) was launched on Thursday, October 20, 2022, to usher in the next generation of self-help technology support at Towson University. It has since expanded the categories and articles to become a searchable resource for all technology help and support content.    

Note: Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. For the widest selection of content, sign in with your NetID every time you use the KB. 

Using the Knowledge Base to Find Solutions 

  • Select Knowledge Base (KB) on the TechHelp Client Portal menu to begin navigating or searching. 
  • If you seek answers to specific technology questions, search or navigate the Knowledge Base first. If you don’t find what you’re looking for, try searching towson.edu/ots instead. 

Keeping Article Content Current 

  • Following Knowledge Center Service (KCS) standards, articles are updated and written in “Just-In-Time” process to maintain current content. Articles are published to provide information for clients and technicians based on present needs. Updates to improve article content are encouraged and improve the Knowledge Base's overall health. 
  • Clients can use the Yes or No buttons to provide feedback on an article. This helps the article's content health and notifies the article owner of needed changes.  
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Details

Article ID: 139565
Created
Fri 5/13/22 1:03 PM
Modified
Fri 9/13/24 12:45 PM
Creative Commons License Statement
When appropriate, please supply this Creative Commons License statement below:

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License: https://creativecommons.org/licenses/by-nc-sa/4.0/
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License: https://creativecommons.org/licenses/by-nc-sa/4.0/

Related Articles (2)

[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]
[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.

Related Services / Offerings (1)

System used to request IT services, track OTS projects, and host the Knowledge Base.