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Learn how to use, search and share the TechHelp Knowledge Base.
Note: Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. For the widest selection of content, sign in with your NetID every time you use the KB.
Search for articles
When searching for KB articles
- Open the TechHelp home page, and search using the global search box in the upper right (and even filter to just KB search results).
- Navigate the KB categories by selecting the Knowledge Base link on the TechHelp home page. The categories are similar to the categories in the Service Catalog.
- Use the KB-specific Search option on the Knowledge Base menu bar to search within a specific category.
- The most frequently accessed articles are featured in the Popular Articles box on the right side of every KB Category page.
- The most recently created articles are featured in the Recent Articles box on the right side of every KB Category page.
- The following search operators are available in Client Portal searches:
- AND — Requires both terms are included in the results.
- NOT — Requires that term after NOT is not included in the results.
- OR — Allows results where either term is included.
- "" "" — Requires that the exact phrase within quotes is included in the results.
- # — Searches for a tag, in areas that support tags.
Articles may have different visibility
- Public — Most articles are public and available to anyone on the internet without authentication.
- Authenticated — Some articles are not public and require NetID authentication. These include sensitive content, such as how to manage a NetID or connect remotely.
- OTS-Internal — Some articles are visible to OTS staff only, requiring authentication and membership in the "OTS - All OTS" group in TechHelp. These articles have an "OTS-Internal" tag.
Share articles
When sending links to clients, we recommend that you send articles via email using the Share button on the KB article page.
Take note
- You can leave feedback on an article to suggest changes. The group that owns the article will be notified so a publisher can edit it.
- You can save articles as personal Favorites using the Add to Favorites button from a KB article page.
- Many resources are still in hybrid formats (PDF, vendor sites, KB) on the OTS website. The transition of content to the KB will take a long time.
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