Learn how to use, search and share the TechHelp Knowledge Base.
Note: Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. For the widest selection of content, sign in with your NetID every time you use the KB.
Searching for Knowledge Base Articles
Global Search
From the TechHelp home page, use the global search box (upper right) to find articles. You can filter results to show only KB content.
Browse Categories
Select Knowledge Base on the TechHelp home page to view KB categories, which align with Service Catalog categories.
Category Search
Within any category, use the Search this category option in the menu bar to search only that category.
Featured Content
- Popular Articles: Lists most frequently accessed articles.
Located on the right side of every category page.
- Recent Articles: Lists most recently created articles.
Located on the right side of every category page.
- Available Search operators:
- AND – results must include both terms
- NOT – excludes the term following NOT
- OR – includes either term
- "" "" — requires that the exact phrase within quotes is included in the results.
- # — searches tags (in areas that support them)
Articles Visibility Levels
- Public — Available to anyone on the internet.
- Published — These articles are not public and require NetID authentication to be visible. The content typically includes sensitive content, such as how to manage a NetID or connect remotely.
- OTS-Internal — Visible only to OTS staff with proper group membership; marked with the OTS-Internal tag.
Share Articles
Use the Share button on any article to email a link directly to clients.
Take note
- You can leave feedback on an article to suggest changes. Use the Yes or No buttons next to Was this helpful? to provide feedback on this article.
- Save helpful articles with Add to Favorites. They can be reference under My Favorites.
- Some resources remain in mixed formats (PDFs, vendor sites, KB).