Knowledge Base

Procedures and guides for creating TechHelp Knowledge Base articles

Categories (3)

Working with Knowledge Articles

Authoring new articles and editing existing articles
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Article Content Standard

Guidance on common decisions that arise during article creation, based on published standards from TU, AP, Mailchimp and Microsoft.
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Knowledge Migration

Articles documenting the process for migrating existing OTS self-help and technical resources to the TechHelp Knowledge Base
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Articles (3)

Pinned Article What's up with the Knowledge Base?

[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.

Suggest A New Knowledge Base Article

[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]

Use the TechHelp Knowledge Base to Find Answers

[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.