Suggest A New Knowledge Base Article

If you can't find a knowledge base article with the information you need, you may suggest a new article by submitting a ticket. If you need technical assistance immediately, contact either the Technology Support Desk.

Submit An Article Suggestion

You may suggest a new TechHelp Knowledge Base article by submitting a service request ticket: 

  1. Navigate to TechHelp (TeamDynamix) to submit a ticket.  
  2. Click Request Knowledge Base Change. 
  3. Complete the required fields and provide details for the suggested Knowledge Base article. 
  4. Once you complete the form, click Submit to generate a ticket.

OTS will review the service request and will follow up if any additional information is needed.

Still need help? Consider the Related Articles box on this page or open a ticket.
Use the Yes and No buttons below to provide feedback on this article. You can submit without leaving comments or add details on what you like and what needs improvement. 
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The Knowledge Base’s History and Purpose
[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.

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TeamDynamix
System used to request IT services, track OTS projects, and host the Knowledge Base.