Suggest A New Knowledge Base Article

If you can't find a knowledge base article with the information you need, you can suggest a new article by submitting a ticket. Of course, if you need technical assistance immediately, you need not wait. Contact either the Faculty/Staff Help Center or Student Computing Services.

Submit An Article Suggestion

You can suggest a new TechHelp Knowledge Base article submitting a service request ticket: 

  1. Navigate to TechHelp (TeamDynamix) to submit a ticket.  
  2. Click Open a Ticket. 
  3. Complete the required information listed and details for the suggested Knowledge Base article. 
  4. Once you complete the information, click Submit to generate a ticket and notify the responsible group.

The OTS team will review the service request and they will follow up if they need any additional information.

Still need help? Consider the Related Articles box on this page or open a ticket.
Use the Yes and No buttons below to provide feedback on this article. You can submit without leaving comments or add details on what you like and what needs improvement. 
Print Article

Related Articles (1)

The Knowledge Base’s History and Purpose
[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.

Related Services / Offerings (1)

TeamDynamix
System used to request IT services, track OTS projects, and host the Knowledge Base.