Summary
[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]
Body
If you can't find a knowledge base article with the information you need, you can suggest a new article by submitting a ticket. Of course, if you need technical assistance immediately, you need not wait. Contact either the Faculty/Staff Help Center or Student Computing Services.
Submit An Article Suggestion
You can suggest a new TechHelp Knowledge Base article submitting a service request ticket:
- Navigate to TechHelp (TeamDynamix) to submit a ticket.
- Click Open a Ticket.
- Complete the required information listed and details for the suggested Knowledge Base article.
- Once you complete the information, click Submit to generate a ticket and notify the responsible group.
The OTS team will review the service request and they will follow up if they need any additional information.
Still need help? Consider the Related Articles box on this page or
open a ticket.
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