Activating a new NetID, fixing login problems, fixing Duo dual-authentication issues, making a preferred or legal name change in the system, and requesting and updating sponsored groups
Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. Always sign in for the widest selection of content.
[Faculty and Staff] This article helps with Requesting Guest NetIDs.
[Students, Faculty & Staff] As TU students, faculty and staff, you must set up and verify personal information you can use to recover a forgotten or expired NetID password. Follow these steps to log in, set up three security questions and verify your recovery number and email address.
[Students, Faculty & Staff] As a new member of the TU community, you must activate your TU NetID account once to gain access to university resources. This linked video demonstrates the activation process.
[Students, Faculty and Staff] As a new member of the TU community, you must activate your TU NetID account once to gain access to university resources. This article describes the activation process.
If you have graduated or are not returning to TU, your NetID account will be disabled 18 months after you graduated or stopped attending TU and deleted three months later. Here’s a checklist of things that you will need to take care of before your account is disabled. This includes instructions on how to backup your Outlook email and OneDrive files.
[OTS-Internal] The article lists services that do not use the NetID for authentication.
This article details the Terms and Conditions of the Password Reset SMS system of the NetID Management portal. The TU NetID Management System uses SMS text messages to send one-time passcodes to NetID holders who need to reset a forgotten or expired password. This service is available to faculty, staff, students, and certain guest NetIDs as one of several options for performing self-service password resets.
[Faculty and Student] This article helps with Requesting a Server Admin NetID.
[Faculty and Student] This article helps with Requesting Student Employee Access to File Shares.
[Faculty and Staff] Retirees and faculty emeritus can continue to use their same NetID after they leave the university, which allows for continued access to a subset of services.
[Faculty and Staff] This article helps with Requesting Student Employee Access to PeopleSoft HCM, Towson Online Services or Stratus Financials and Student Employee Access to Other Systems.
[Faculty and Staff] A Guest NetID is intended for individuals associated with the university who may need access to an authenticated university computing service. This includes campus desktops, servers, SharePoint sites, Remote Desktop Gateway, Virtual Workspace or VPN. Each Guest NetID is sponsored by one or more faculty or staff members. These sponsors can manage certain aspects of their sponsored Guest NetIDs.
[Students, Faculty and Staff] TU students, faculty and staff may retrieve a forgotten NetID username using the NetID management tools on the linked webpage.
[Students, Faculty & Staff] As TU students, faculty and staff, you must set up and verify personal information you can use to recover a forgotten or expired NetID password. This linked video demonstrates how to log in, set up three security questions and verify your recovery number and email address.
[Students, Faculty & Staff] A password manager app can help you protect and keep track of your many passwords. This page from the National Cybersecurity Alliance can help you make an informed choice by better understanding the leading password managers, such as Keeper, Bitwarden, 1Password, NordPass, Dashlane and LastPass.