[Students, Faculty & Staff] The TechHelp Ticket Feedback Survey is being introduced to gather customer feedback and enhance service quality. Based on the RATER customer service framework, the survey assesses Reliability, Assurance, Tangibles, Empathy, and Responsiveness. The collected data will be used to identify strengths, address weaknesses, and drive continuous improvements across the Office of Technology Services. Customers may receive the survey after their request is resolved, and their