My Recently Visited Services

Allows multiple agents to receive chats via a website or text messaging


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


Requests relating to Adobe Creative Cloud.


System used to request IT services, track OTS projects, and host the Knowledge Base.


Services for Faculty/Staff office computers.


Connect to a virtual desktop and access University software


Establish, change, or discontinue FAX service.


Email / calendaring for faculty, staff and students


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Desk Telephones, Emergency Phones, Voicemail, Online Directory


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Suspicious emails or attachments, scams


Customer relationship management (CRM) platform


Unable to find a topic related to the problem/request.


Services related to securely accessing TU data on mobile devices


Requests related to myTU (mytu.towson.edu)


Assistance and troubleshooting with NetIDs and passwords.


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)


A video conferencing and collaboration product suite including; WebEx Event Consultation.


Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage


Requests related to web accessibility testing, SortSite Report generation, or digital access barrier remediation.


Duo

Duo is TU's two factor authentication service.


Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.