Server Hosting

 
Request Assistance with an Existing Server Request a Backup or Restore Submit a Hosting or Chargeback Question Request New or Change Existing Server

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Server and Storage Hosting
This article describes the hosting services provided by OTS Enterprise & Infrastructure Services, with details on the benefits of using OTS's hosting services, chargeback rates for our services, and the process for requesting assistance.

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Request Assistance with an Existing Server
Report a problem or request assistance with an existing hosted server. Specify the server name and be as precise as possible, such as details on error messages, symptoms, dates/times of the incident, and troubleshooting already performed.
Request a Backup or Restore
Request a one-time backup before major changes, or ask for a restore from backup. Include server name and be as specific as possible. For backups, provide desired timing. For restores, identify specific files or full restore, and last known good date/time. OTS can’t guarantee specific restore time.
Submit a Hosting or Chargeback Question
Ask a general question about server hosting or departmental chargeback. Be as specific as possible. Please review this article on Server Hosting:  https://techhelp.towson.edu/TDClient/1879/Portal/KB/ArticleDet?ID=153331
Request New or Change Existing Server
Request a new physical or virtual server, or modify an existing one. For new servers, include the purpose, applications/services, desired specs, and server owner. For changes, specify the update (e.g., specs, retirement). OTS will typically respond within a few business days to 2 weeks.