Submit a one-time backup request before a major change or upgrade, or request a restore from an existing backup. Be sure to specify a server name and be as precise as possible. If you need a one-time backup, provide clear guidance on the expected timeline; it is best to give 2-3 days lead time to ensure we have availability to perform the backup.
If you need a restore, be precise if you need specific files, or the entire server restored. Also, please provide the last known "good" date/time you'd prefer to get a restore.
OTS cannot guarantee precise restore point dates, but we will do our best to locate suitable restore points.
For other server services, please visit Server Hosting to open a ticket.