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TeamDynamix
TeamDynamix
TeamDynamix is the university's IT Service Management system. The system includes TechHelp, a flexible ticketing system to handle service requests with a shared Service Catalog and Knowledge Base.
Use this Service to submit a request
about the TechHelp system itself
; otherwise, please browse the
Service Catalog
to open a ticket under the appropriate request type.
Use the buttons on this page to submit a request:
Submit Request or Question:
To request changes or modifications in TechHelp.
Request Technician Access
:
Request access for a new technician.
Request modifications to a current technician.
Remove access of a current technician.
Submit Request or Question
Request Technician Access
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Related Articles (2)
Suggest A New Knowledge Base Article
[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]
The Knowledge Base’s History and Purpose
[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.
Service Offerings (2)
Submit Request
To request changes or modifications in TechHelp (TeamDynamix).
Technician Access
Submit a request for new or existing technician changes.
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Check out this service I found in the TechHelp service catalog.<br /><br /><a href="https://techhelp.towson.edu/TDClient/1879/Portal/Requests/ServiceDet?ID=51232">https://techhelp.towson.edu/TDClient/1879/Portal/Requests/ServiceDet?ID=51232</a><br /><br />TeamDynamix<br /><br />System used to request IT services, track OTS projects, and host the Knowledge Base.