Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Email / calendaring for faculty, staff and students
System used to request IT services, track OTS projects, and host the Knowledge Base.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Request assistance with purchasing new software or renewing an existing technology contract
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Unable to find a topic related to the problem/request.
Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.
Add, move, or change data, telephone, and television jacks.
For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.