Popular Services
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Unable to find a topic related to the problem/request.
For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Email / calendaring for faculty, staff and students
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
System used to request IT services, track OTS projects, and host the Knowledge Base.
Connect to campus resources from off campus
Request assistance with purchasing new software or renewing an existing technology contract
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage