Popular Services

Services for Faculty/Staff office computers.


Unable to find a topic related to the problem/request.


Requests relating to Adobe Creative Cloud.


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Email / calendaring for faculty, staff and students


Assistance and troubleshooting with NetIDs and passwords.


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Customer relationship management (CRM) platform


PrinterLogic printing for Faculty & Staff


Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters


Electronically sign documents and agreements


Request assistance with purchasing new software or renewing an existing technology contract


Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)


System used to request IT services, track OTS projects, and host the Knowledge Base.


Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)


Add, move, or change data, telephone, and television jacks.


For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot