Popular Services
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Email / calendaring for faculty, staff and students
Unable to find a topic related to the problem/request.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Financial accounting, budgeting, reporting, procurement and accounts payable; human resources and payroll; class registration, grades, billing, financial aid and transfer credits
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Request assistance with purchasing new software or renewing an existing technology contract
Desk Telephones, Emergency Phones, Voicemail, Online Directory
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Productivity apps in Microsoft Office 365
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
System used to request IT services, track OTS projects, and host the Knowledge Base.
Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Cloud file storage for faculty, staff and students