Popular Services

Services for Faculty/Staff office computers.

Assistance and troubleshooting with NetIDs and passwords.

Requests relating to Adobe Creative Cloud.

Email / calendaring for faculty, staff and students

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Unable to find a topic related to the problem/request.

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

System used to request IT services, track OTS projects, and host the Knowledge Base.

Learning Management System

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Request for new University cellphone, tablet or data device activation and service changes

Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).

Productivity apps in Microsoft Office 365

PrinterLogic printing for Faculty & Staff

Connect to campus resources from off campus

Access your office computer from anywhere

Customer relationship management (CRM) platform

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Electronically sign documents and agreements

Allows for electronic discussion groups.

Computer labs for students

Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests