Popular Services

Services for Faculty/Staff office computers.


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Requests relating to Adobe Creative Cloud.


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)


Assistance and troubleshooting with NetIDs and passwords.


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Duo

Duo is TU's two factor authentication service.


Unable to find a topic related to the problem/request.


Email / calendaring for faculty, staff and students


Desk Telephones, Emergency Phones, Voicemail, Online Directory


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Customer relationship management (CRM) platform


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


System used to request IT services, track OTS projects, and host the Knowledge Base.


Request for new University cellphone, tablet or data device activation and service changes


Electronically sign documents and agreements


Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare


Cloud file storage for faculty, staff and students


Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage


Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.


Document imaging and management tool that captures, organizes and manages data


PrinterLogic printing for Faculty & Staff


Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters