Popular Services
Email / calendaring for faculty, staff and students
Request assistance with purchasing new software or renewing an existing technology contract
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Unable to find a topic related to the problem/request.
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Productivity apps in Microsoft Office 365
Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.
Multimedia services provided by SCS for students.
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
System used to request IT services, track OTS projects, and host the Knowledge Base.
Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).