Popular Services

Assistance and troubleshooting with NetIDs and passwords.

Services for Faculty/Staff office computers.

Email / calendaring for faculty, staff and students

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Requests relating to Adobe Creative Cloud.

Unable to find a topic related to the problem/request.

Learning Management System

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Connect to campus resources from off campus

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

System used to request IT services, track OTS projects, and host the Knowledge Base.

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Electronically sign documents and agreements

Access your office computer from anywhere

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

PrinterLogic printing for Faculty & Staff

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Request for new University cellphone, tablet or data device activation and service changes

Productivity apps in Microsoft Office 365

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters

Request assistance with purchasing new software or renewing an existing technology contract

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Computer labs for students

Allows for electronic discussion groups.

Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).