Popular Services

Services for Faculty/Staff office computers.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Email / calendaring for faculty, staff and students

Learning Management System

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

System used to request IT services, track OTS projects, and host the Knowledge Base.

Requests relating to Adobe Creative Cloud.

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Unable to find a topic related to the problem/request.

Assistance and troubleshooting with NetIDs and passwords.

Connect to campus resources from off campus

Customer relationship management (CRM) platform

Electronically sign documents and agreements

Request assistance with purchasing new software or renewing an existing technology contract

Access your office computer from anywhere

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Request for new University cellphone, tablet or data device activation and service changes

Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Duo is TU's two factor authentication service.

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Allows for electronic discussion groups.

Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare

Internet connection via a cable