Popular Services

Services for Faculty/Staff office computers.

Requests relating to Adobe Creative Cloud.

Email / calendaring for faculty, staff and students

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Duo is TU's two factor authentication service.

Unable to find a topic related to the problem/request.

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Assistance and troubleshooting with NetIDs and passwords.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Desk Telephones, Emergency Phones, Voicemail, Online Directory

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Electronically sign documents and agreements

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare

Customer relationship management (CRM) platform

Learning Management System

System used to request IT services, track OTS projects, and host the Knowledge Base.

Internet connection via a cable

Request assistance with purchasing new software or renewing an existing technology contract

Access your office computer from anywhere

Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).

Productivity apps in Microsoft Office 365

Add, move, or change data, telephone, and television jacks.

Request for new University cellphone, tablet or data device activation and service changes