Popular Services

Services for Faculty/Staff office computers.


Requests relating to Adobe Creative Cloud.


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Duo

Duo is TU's two factor authentication service.


Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)


Email / calendaring for faculty, staff and students


Electronically sign documents and agreements


Assistance and troubleshooting with NetIDs and passwords.


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Unable to find a topic related to the problem/request.


Request for new University cellphone, tablet or data device activation and service changes


Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage


System used to request IT services, track OTS projects, and host the Knowledge Base.


Request assistance with purchasing new software or renewing an existing technology contract


Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare


Add, move, or change data, telephone, and television jacks.


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


Customer relationship management (CRM) platform


PrinterLogic printing for Faculty & Staff


Connect to a virtual desktop and access University software


Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)