Popular Services

Services for Faculty/Staff office computers.


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Requests relating to Adobe Creative Cloud.


Email / calendaring for faculty, staff and students


Unable to find a topic related to the problem/request.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


Assistance and troubleshooting with NetIDs and passwords.


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Desk Telephones, Emergency Phones, Voicemail, Online Directory


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Duo

Duo is TU's two factor authentication service.


Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare


Customer relationship management (CRM) platform


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Request for new University cellphone, tablet or data device activation and service changes


Access your office computer from anywhere


System used to request IT services, track OTS projects, and host the Knowledge Base.


Electronically sign documents and agreements


Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).


Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.


PrinterLogic printing for Faculty & Staff


Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters