Popular Services
Email / calendaring for faculty, staff and students
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Unable to find a topic related to the problem/request.
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Request assistance with purchasing new software or renewing an existing technology contract
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
An outage is a service interruption that affects multiple people. If you suspect there is an outage of an IT service, please let us know.
System used to request IT services, track OTS projects, and host the Knowledge Base.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Take and place telephone calls from your TU telephone number within Webex Teams.