Popular Services

Services for Faculty/Staff office computers.


Assistance and troubleshooting with NetIDs and passwords.


Requests relating to Adobe Creative Cloud.


Email / calendaring for faculty, staff and students


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Unable to find a topic related to the problem/request.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


System used to request IT services, track OTS projects, and host the Knowledge Base.


Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Request for new University cellphone, tablet or data device activation and service changes


Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).


PrinterLogic printing for Faculty & Staff


Access your office computer from anywhere


Customer relationship management (CRM) platform


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Electronically sign documents and agreements


Allows for electronic discussion groups.


Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests