Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
System used to request IT services, track OTS projects, and host the Knowledge Base.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Unable to find a topic related to the problem/request.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Email / calendaring for faculty, staff and students
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
An outage is a service interruption that affects multiple people. If you suspect there is an outage of an IT service, please let us know.
Add, move, or change data, telephone, and television jacks.
My account was hacked or has been disabled due to it being compromised.
Request assistance determining your network needs.