Popular Services
Email / calendaring for faculty, staff and students
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Unable to find a topic related to the problem/request.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Request assistance with purchasing new software or renewing an existing technology contract
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot
Productivity apps in Microsoft Office 365
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Requests related to web accessibility testing, SortSite Report generation, or digital access barrier remediation.
Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests