Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Email / calendaring for faculty, staff and students
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Unable to find a topic related to the problem/request.
Request for new University cellphone, tablet or data device activation and service changes
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
System used to request IT services, track OTS projects, and host the Knowledge Base.
Request assistance with purchasing new software or renewing an existing technology contract
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Add, move, or change data, telephone, and television jacks.
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Connect to a virtual desktop and access University software
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)