Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Request assistance with purchasing new software or renewing an existing technology contract
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Email / calendaring for faculty, staff and students
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
System used to request IT services, track OTS projects, and host the Knowledge Base.
Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.
Add, move, or change data, telephone, and television jacks.
Document imaging and management tool that captures, organizes and manages data
Unable to find a topic related to the problem/request.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests