Popular Services

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Desk Telephones, Emergency Phones, Voicemail, Online Directory

Services for Faculty/Staff office computers.

Financial accounting, budgeting, reporting, procurement and accounts payable; human resources and payroll; class registration, grades, billing, financial aid and transfer credits

Assistance and troubleshooting with NetIDs and passwords.

Unable to find a topic related to the problem/request.

Customer relationship management (CRM) platform

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Email / calendaring for faculty, staff and students

Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

System used to request IT services, track OTS projects, and host the Knowledge Base.

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare

Access your office computer from anywhere


Duo is TU's two factor authentication service.

Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Electronically sign documents and agreements

Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.

Request an Adobe Creative Cloud license through TU.

PrinterLogic printing for Faculty & Staff