Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Email / calendaring for faculty, staff and students
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Unable to find a topic related to the problem/request.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Request for new University cellphone, tablet or data device activation and service changes
Add, move, or change data, telephone, and television jacks.
Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).
Request assistance with purchasing new software or renewing an existing technology contract
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.