Popular Services

Learning Management System

Services for Faculty/Staff office computers.

Requests relating to Adobe Creative Cloud.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Unable to find a topic related to the problem/request.

Email / calendaring for faculty, staff and students

Internet connection via a cable

System used to request IT services, track OTS projects, and host the Knowledge Base.

For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot

Electronically sign documents and agreements

Duo is TU's two factor authentication service.

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Assistance and troubleshooting with NetIDs and passwords.

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters

PrinterLogic printing for Faculty & Staff

A video conferencing platform and Zoom Event Consultation

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Customer relationship management (CRM) platform

Request assistance with purchasing new software or renewing an existing technology contract

Admissions Customer relationship management (CRM) platform

Document imaging and management tool that captures, organizes and manages data

Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare

TV streaming service included for TU resident students (excluding Millenium, Tubman & Paca).