Popular Services

Services for Faculty/Staff office computers.

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Requests relating to Adobe Creative Cloud.

Email / calendaring for faculty, staff and students

Unable to find a topic related to the problem/request.

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Assistance and troubleshooting with NetIDs and passwords.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Desk Telephones, Emergency Phones, Voicemail, Online Directory

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Duo is TU's two factor authentication service.

Learning Management System

Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare

Customer relationship management (CRM) platform

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Request for new University cellphone, tablet or data device activation and service changes

Access your office computer from anywhere

System used to request IT services, track OTS projects, and host the Knowledge Base.

Electronically sign documents and agreements

Internet connection via a cable

Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).

Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.

PrinterLogic printing for Faculty & Staff

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters