Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Unable to find a topic related to the problem/request.
Email / calendaring for faculty, staff and students
Desk Telephones, Emergency Phones, Voicemail, Online Directory
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
System used to request IT services, track OTS projects, and host the Knowledge Base.
Request for new University cellphone, tablet or data device activation and service changes
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Cloud file storage for faculty, staff and students
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Document imaging and management tool that captures, organizes and manages data
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters