Popular Services

Services for Faculty/Staff office computers.

Email / calendaring for faculty, staff and students

Learning Management System

Customer relationship management (CRM) platform

Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Requests relating to Adobe Creative Cloud.

Request assistance with purchasing new software or renewing an existing technology contract

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Internet connection via a cable

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Unable to find a topic related to the problem/request.

Electronically sign documents and agreements

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).

Productivity apps in Microsoft Office 365

Computer labs for students

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

System used to request IT services, track OTS projects, and host the Knowledge Base.

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Connect to a virtual desktop and access University software

Assistance and troubleshooting with NetIDs and passwords.

For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot