Popular Services

Services for Faculty/Staff office computers.

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Email / calendaring for faculty, staff and students

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Unable to find a topic related to the problem/request.

Electronically sign documents and agreements

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Request assistance with purchasing new software or renewing an existing technology contract

Requests relating to Adobe Creative Cloud.

Assistance and troubleshooting with NetIDs and passwords.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Learning Management System

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters

Internet connection via a cable

Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests

Customer relationship management (CRM) platform

System used to request IT services, track OTS projects, and host the Knowledge Base.

Document imaging and management tool that captures, organizes and manages data

Consultation to plan IT needs for research projects.

Add, move, or change data, telephone, and television jacks.

Duo is TU's two factor authentication service.