Popular Services

Services for Faculty/Staff office computers.

Learning Management System

Requests relating to Adobe Creative Cloud.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Unable to find a topic related to the problem/request.

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Email / calendaring for faculty, staff and students

Request assistance with purchasing new software or renewing an existing technology contract

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

Duo is TU's two factor authentication service.

Internet connection via a cable

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

System used to request IT services, track OTS projects, and host the Knowledge Base.

A video conferencing platform and Zoom Event Consultation

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters

PrinterLogic printing for Faculty & Staff

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

For questions or issues with accessing or logging into Copilot Chat & ChatGPT Pilot

Assistance and troubleshooting with NetIDs and passwords.

Electronically sign documents and agreements

Customer relationship management (CRM) platform

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Document imaging and management tool that captures, organizes and manages data

Take and place telephone calls from your TU telephone number within Webex Teams.

Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage