Popular Services

Services for Faculty/Staff office computers.


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Duo

Duo is TU's two factor authentication service.


Email / calendaring for faculty, staff and students


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Financial accounting, budgeting, reporting, procurement and accounts payable; human resources and payroll; class registration, grades, billing, financial aid and transfer credits


Unable to find a topic related to the problem/request.


Electronically sign documents and agreements


Assistance and troubleshooting with NetIDs and passwords.


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.


PrinterLogic printing for Faculty & Staff


Request an Adobe Creative Cloud license through TU.


Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests


Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage


Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters


Cloud file storage for faculty, staff and students


Desk Telephones, Emergency Phones, Voicemail, Online Directory


System used to request IT services, track OTS projects, and host the Knowledge Base.


Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare


Customer relationship management (CRM) platform


Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.


Request assistance with purchasing new software or renewing an existing technology contract