Popular Services

Services for Faculty/Staff office computers.

Email / calendaring for faculty, staff and students

Learning Management System

Unable to find a topic related to the problem/request.

Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.

Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.

Electronically sign documents and agreements

Requests relating to Adobe Creative Cloud.

Internet connection via a cable

Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.

Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)

Assistance and troubleshooting with NetIDs and passwords.

Customer relationship management (CRM) platform

Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases

System used to request IT services, track OTS projects, and host the Knowledge Base.

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters

tu-secure & tu-openaccess wireless networks

Productivity apps in Microsoft Office 365

A video conferencing platform and Zoom Event Consultation

Document imaging and management tool that captures, organizes and manages data

Add, move, or change data, telephone, and television jacks.

Request assistance with purchasing new software or renewing an existing technology contract

Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)

Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.

Consultation to plan IT needs for research projects.