Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Request assistance with purchasing new software or renewing an existing technology contract
Unable to find a topic related to the problem/request.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Email / calendaring for faculty, staff and students
Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.
System used to request IT services, track OTS projects, and host the Knowledge Base.
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Cloud file storage for faculty, staff and students
Add, move, or change data, telephone, and television jacks.
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage