Popular Services
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Email / calendaring for faculty, staff and students
Unable to find a topic related to the problem/request.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Desk Telephones, Emergency Phones, Voicemail, Online Directory
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Request for new University cellphone, tablet or data device activation and service changes
System used to request IT services, track OTS projects, and host the Knowledge Base.
Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters