Popular Services
Email / calendaring for faculty, staff and students
Unable to find a topic related to the problem/request.
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Request assistance with purchasing new software or renewing an existing technology contract
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
System used to request IT services, track OTS projects, and host the Knowledge Base.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
Add, move, or change data, telephone, and television jacks.
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
tu-secure & tu-openaccess wireless networks
Document imaging and management tool that captures, organizes and manages data
Productivity apps in Microsoft Office 365