Popular Services
Email / calendaring for faculty, staff and students
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Unable to find a topic related to the problem/request.
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
System used to request IT services, track OTS projects, and host the Knowledge Base.
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Financial system used for accounting, budgeting, expenses, reporting, requisition, procurement, and travel, plus PBCS and ARCS.
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Request for new University cellphone, tablet or data device activation and service changes
Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).
Productivity apps in Microsoft Office 365
Connect to campus resources from off campus
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases
Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests