Popular Services

Services for Faculty/Staff office computers.


Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.


Requests relating to Adobe Creative Cloud.


Email / calendaring for faculty, staff and students


Assistance and troubleshooting with NetIDs and passwords.


Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.


Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)


Unable to find a topic related to the problem/request.


Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)


PrinterLogic printing for Faculty & Staff


Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.


Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage


Customer relationship management (CRM) platform


Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases


Personal H drive (Homeshare), Departmental O drive (Deptshare), Customshare, Secureshare


Request for new University cellphone, tablet or data device activation and service changes


Add, move, or change data, telephone, and television jacks.


Submit a request for a complex IT project to the OTS Planning & Project Management Office (PPMO).


Duo

Duo is TU's two factor authentication service.


Admissions Customer relationship management (CRM) platform


Request assistance with purchasing new software or renewing an existing technology contract


Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters


Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.


Access your office computer from anywhere