Popular Services
Presentation technology in classrooms and conference rooms such as projectors, computers and control systems.
Unable to find a topic related to the problem/request.
Email / calendaring for faculty, staff and students
Use this service if the software is not listed and include the name of software in the description of ticket. When requesting an update to the software inventory put the name of the software in the description.
Human resources and payroll, class registration, grades, billing, financial aid and transfer credits.
Request assistance with purchasing new software or renewing an existing technology contract
Desktop Phones, Voicemail & Online Directory, & POTS lines (analog phones)
Enterprise Data Integrations (Informatica) & Business Intelligence (PowerBI)
Request a consult to analyze current technology systems and business processes or evaluate new technology solutions.
Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters
System used to request IT services, track OTS projects, and host the Knowledge Base.
Web-based platform used for sharing files and information. It is designed for teams and provides collaboration features, such as project management, messaging, and shared document storage
Connect to a virtual desktop and access University software
Secure and simplified access to university applications using NetID through InCommon, Entra ID, or Cirrus Identity SSO bridges.
Request a new group, modify a security group, modify email distribution list membership, or other Active Directory group requests
Requests related to the university website (www.towson.edu), including functionality problems, video embeds and redirects/aliases