Suggest a New Knowledge Base Article

If you can't find a knowledge article with the information you need, you can suggest a new article as described below. Of course, if you need technical assistance immediately, you need not wait. Open a TechHelp ticket or contact either the Faculty/Staff Help Center or Student Computing Services.

Suggest a new article

You can suggest a new TechHelp Knowledge Base article in whatever way best suits your situation:

• If a related article is open on your screen — such as the one you're reading now — scroll to the bottom and find the box labeled Was this helpful? Select either Yes or No, then enter a comment suggesting a new article. Your feedback will go to the article owner, who can forward it to the most appropriate group if necessary.
• If search results are displayed on your screen,
  1. Select Services on the TechHelp menu bar.
  2. Select the Software & Applications tile.
  3. Select the TechHelp link.
  4. Select the Open a Ticket button and complete the form to request an article.
• If you are outside the knowledge base, you can include your suggestion in an email to one of the OTS service desks:
  • Student Computing Services (scs@towson.edu)
  • Faculty/Staff Help Center (helpcenter@towson.edu)