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New Ethernet/Network Jack

OTS installs and maintains jacks for network connections, telephone connections, and television connections. These connections are for desktop computers, desktop telephones (VoIP), shared printers, elevator phones, blue light phones, fire alarms, IPTV televisions, etc.

Use the Cisco Self-Care Portal to Adjust Your IP Phone Settings

[Faculty & Staff] Learn how to use the Cisco Unified Communications Self Care Portal to adjust your phone, set up speed dial numbers, forward calls and activate do not disturb. The portal can be used for either the 79 series or the 8851 models of Cisco IP Phones. ... Learn how to use the Cisco Unified Communications Self-Care Portal to adjust your phone, set up speed dial numbers, forward calls and activate do not disturb. The portal can be used for either the 79

Reconnect Your Cisco 8851 IP Phone

[Faculty and Staff] Should you need to reconnect your Cisco 8851 IP phone, follow these guidelines. Your phone works in conjunction with your computer and can be plugged into both a network port and ... Should you need to reconnect your Cisco 8851 IP phone — perhaps you have moved to a new office — follow these guidelines. Your phone works in conjunction with your computer and can be plugged into

Cisco IP Phone 8851 - Quick Reference Guide

This quick reference guide details all the buttons on Cisco IP Phone 8851 used in TU's offices or classrooms. Included are making and answering phone calls, placing calls on hold, answering multiple ... This quick reference guide details all the buttons on Cisco IP Phone 8851 used in TU's offices or classrooms. Included are making and answering phone calls, placing calls on hold, answering multiple

Request Online Directory Change

Request for Online Directory change. https://www.towson.edu/directories/ Request a change in the telephone coordinator for a department. For other Phone services, please visit the Phones service page to open a ticket.

Record Alternative Greetings on Your Cisco 8851 IP Phone

[Faculty and Staff] The article provides steps to record alternative greetings on the Cisco IP Phone 8851 ... Set up an alternative voicemail greeting to be used when the standard greeting is not appropriate, such as when your phone is busy, you're on vacation or the university is closed for a holiday. There

Wepa Pay for Print

OTS Student Computing Services (SCS) supports campus-wide printing via the wēpa cloud-based printing solution. Students send files to wēpa from computers, tablets and phones, then print in grayscale or color them at any of the dozens of print stations conveniently located all over campus.

ResNet Configuration: Millennium, Tubman, Harris

. Residence staff (including RAs and RLCs) in these residence halls have TU Ethernet ports and phones in their rooms which are supported by the OTS Technology Support Desk.

Request POTS Line Change

Any addition or removal of a POTS line (analog phone lines typically used for fire alarms, elevators, and specialty equipment). ... updates that can be added to POTS lines. For other Phone services, please visit the Phones service page to open a ticket.

Classroom Computer and Audiovisual Equipment Alarms

University Police emergency number: 410-704-4444 or 44444 from on-campus phones. If you accidentally trigger a Sonic Shock alarm, call the University Police non-emergency number at 410-704-2134 or

Report a POTS Problem

Report a problem with a POTS line (analog phone lines typically used for fire alarms, elevators, and specialty equipment) ... POTS line, please provide the device number and location for any issues.  Any issues with a fire alarm panel calling out a request. Please provide the location of the fire alarm panel.  For other Phone services, please visit the Phones service page to open a ticket.

Adding an Extension to a Telephone with Sufficient Buttons Available [OTS Internal]

In Call Manager: https://cucm-pub.towson.edu:8443/ccmadmin/showHome.do Log into Call Manager as Admin Select Device in Main Menu Select Phone Beside Find Phone where   Select

Troubleshooting FAQ

phone ... Accessibility Mode: Settings > Accessibility > Touch > Assistive Touch Send an email request to OTS including your cell phone number and model describing the problem in detail. Create a

WebEx Videoconferencing & Messaging

Webex is an all-in-one desktop and mobile solution for messaging, file sharing, white boarding, video meetings, calling and ongoing chats using phone or video. Faculty and staff can use the Webex

Updates and Backups FAQ

phone ... Updates and Backups How do I install a required update on my smartphone? See instructions for iPhone and Android. How do I back up my phone? IPHONE Backup iPhone to