A Shared Mailbox (formerly called maildrop) is a group mailbox assigned to a department or organization within the university. These allow one or more owners to send email messages from the email address (e.g., blackboard@towson.edu) rather than from their personal email address.
Request a Shared Mailbox
To request a shared mailbox, faculty and staff must submit a TechHelp service request:
- Go to https://techhelp.towson.edu/
- Choose the Service and Category as Email, Collaboration, Phones & eFax / Microsoft Outlook, and then Open a Ticket
- In the request, include the following information:
- Shared mailbox alias/name (e.g., mailbox-name@towson.edu)
- Sponsor(s) and members' NetID or email addresses to be added to the shared mailbox
- Department name
- Description of the mailbox's purpose
- The shared mailbox will only be approved if it has a unique, non-generic name that is at least four characters long.
Requests are granted or denied based on appropriateness of the requesting unit and the names/address requested. Once access to a shared mailbox is granted, it can take up to four hours for it to populate with email.
Access and Use a Shared Mailbox
After your shared mailbox has been created, there are several ways to gain access to it. In many instances, it will appear in Outlook over time. The following Microsoft article highlights other ways to access and use a shared mailbox. The "Outlook on the web" approach will work for Mac users.
Open and use a shared mailbox in Outlook
https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd
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