Request and Add a Shared Mailbox (Maildrop)

[Students, Faculty and Staff] A Shared Mailbox (once known as a "maildrop") is a group mailbox assigned to a department or organization within the university. Shared mailboxes allow one or more owners to send email messages from the mailbox's email address (e.g., blackboard@towson.edu) rather than from their personal email address.

A Shared Mailbox (formerly called maildrop) is a group mailbox assigned to a department or organization within the university. These allow one or more owners to send email messages from the email address (e.g., blackboard@towson.edu) rather than from their personal email address.

Request a Shared Mailbox

To request a shared mailbox, faculty and staff must submit a TechHelp service request:

1. Go to https://techhelp.towson.edu/
2. In the service request, include the following information:
   • Shared mailbox alias/name (e.g., mailbox-name@towson.edu)
   • Sponsor(s) and members' NetID or email addresses to be added to the shared mailbox
   • Department name
   • Description of the mailbox's purpose
3. The shared mailbox will only be approved if it has a unique, non-generic name that is at least four characters long.

Access and Use a Shared Mailbox

After your shared mailbox has been created, there are several ways to gain access to it. In many instances, it will appear in Outlook over time. The following Microsoft article highlights other ways to access and use a shared mailbox. The "Outlook on the web" approach will work for Mac users. 

Open and use a shared mailbox in Outlook 
https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd