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Support and Training FAQ

  1. Knowledge Base
  2. Email, Collaboration, Phones & eFax
  3. Phones
phone ... Support and Training Why won't OTS do more to help me with my personally owned device? We are always happy to help whenever you might have an issue connecting to a university service or

Introduction to eFax

  1. Knowledge Base
  2. Email, Collaboration, Phones & eFax
  3. eFax
your Administrative Assistant. Generally, the fax and phone coordinators are the same individuals (s).  TU employees (non-fax coordinators) needing to send or receive a fax: contact your

Find IP, MAC and Other Network Information on your Apple iPhone/iPad

  1. Knowledge Base
  2. Hardware Devices & Printing
  3. Student Personal Device Troubleshooting
Locate the Internet Protocol (IP) address, Media Access Control (MAC) address, and other network information on your Apple iPhone or iPad. This information is used by the Office of Technology Services

Managing Your Account

  1. Knowledge Base
  2. NetIDs & Duo
password resets.  Enrollment to this service is optional.  Text messages are sent to whichever mobile phone (personal or Towson-owned) that an individual chooses and confirm possession of.  To enroll

Printing to Wepa From Virtual Workspace, Lab, or Personal Computer

  1. Knowledge Base
  2. Hardware Devices & Printing
  3. Wepa Pay for Print
 or Android app to set up payment and verify your print job (optional) Visit any Wepa kiosk and log in by tapping your phone or swiping your OneCard.  Guests may use their Wepa account Still

Install and Explore the Outlook App for Android

  1. Knowledge Base
  2. Email, Collaboration, Phones & eFax
  3. Outlook
accessing TU email services on Android phones and tablets. Learn how to get the Outlook App on your Android device and familiarize yourself with its basic operations. ... Android phones and tablets. Learn how to get the Outlook App on your Android device and familiarize yourself with its basic operations. Download the Outlook app for Android Launch the Google Play

NetIDs by Role - Guest NetID, Retiree, Non-Employee Staff, and Student Employee accounts

  1. Knowledge Base
  2. NetIDs & Duo
responsibilities for Individual Guest NetIDs A guest may perform several tasks, including setting security questions, configuring Duo, adding recovery email and phone information and resetting their

No Sound from Classroom Laptop or Other Aux Source

  1. Knowledge Base
  2. Teaching, Learning, Classrooms & Conference Rooms
  3. Classrooms, Labs & Conference Rooms
  4. AV & Computers
media from a laptop or phone. Upload the files to OneDrive and open them on the classroom PC.   Still need help? Consider the Related Articles box on this page or open a ticket. Use the Yes

Best Practices for Online Assessments

  1. Knowledge Base
  2. Teaching, Learning, Classrooms & Conference Rooms
  3. Blackboard
  4. Bb for Students
  5. Work in Your Courses
. Answering text messages, phone calls or notifications will result in you being kicked out of the test. During the test Read all pop-up windows thoroughly.  If any issues arise, take

Troubleshoot Your Wired Network Connection Problem

  1. Knowledge Base
  2. Network, Wireless & Remote Access
  3. Wired Connection (Ethernet)
phone cable. Make sure it’s securely connected to the back of your computer and to the wall port.  Lights Verify that the lights next to the network cable port on the back of the computer

Hotspot/Tethering FAQ

  1. Knowledge Base
  2. Email, Collaboration, Phones & eFax
  3. Phones
phone ... Hotspot/Tethering What are the difference Tethering feature (aka Hotspot) and a MiFi device? Tethering/Hotspot: this allows the client to emit a Wi-Fi signal from their University device in

What do I need to do about the "Microsoft Legacy Authentication Retirement" email?

  1. Knowledge Base
  2. Email, Collaboration, Phones & eFax
  3. Outlook
devices. However, if you wish to continue to use the native Mail clients on iOS and Android, you will need to remove and add your Towson email on your phone: Steps for Apple (iOS) Devices Steps

Microsoft Applications for Devices

  1. Knowledge Base
  2. Software & Applications
  3. Microsoft 365
ADMINISTRATOR box may appear. Select ACTIVATE. You should now be connected to your TU email. Note: If emails are not showing in your inbox it may be because you do not have security set up on your phone

Student Personal Device Troubleshooting

  1. Services
  2. Hardware Devices & Printing
Laptops, Phones, Tablets ... Students experiencing problems with personal laptops and mobile devices can contact OTS Student Computing Services (SCS) for assistance. Services include software support, malware removal and

Using Xfinity on Campus

  1. Knowledge Base
  2. TV & Digital Signs
  3. Xfinity on Campus (Residential TV)
resident students to borrow from the SCS Multimedia Lab in Cook 35.   Install the Xfinity Stream app from the app store Start the app and click Sign in On a computer or phone, go to