Managing Your Account

Faculty, staff, and individual guest NetID passwords expire every 180 days. You can update your password or reset a forgotten or expired password through the NetID Management webpage.

Students and retirees NetID passwords expire every 365 days. You can update your password or reset a forgotten or expired password through the NetID Management webpage.

Server Admin and Shared guest NetID passwords expire every 90 days. You can update your password or reset a forgotten or expired password through the NetID Management webpage.

Towson University's NetID Management system (http://www.towson.edu/netid) uses SMS text messages to send one-time passcodes to NetID holders who need to reset a forgotten or expired password.  This service is available to faculty, staff, students and certain guest NetIDs as one of several options for performing self-service password resets. 

Enrollment to this service is optional.  Text messages are sent to whichever mobile phone (personal or Towson-owned) that an individual chooses and confirm possession of.  To enroll and opt-in to this service, follow the links at the NetID Management page (http://www.towson.edu/netid). By enrolling, you are agreeing to receive one-time password resets via text message on your mobile device. Message and data rates may apply. Please contact your wireless provider for more information.

Once you enroll in this service and initiate a password reset request, you will receive a text message with a verification code, which must be provided to the NetID Management system in order to reset your password. At no time will Towson University send any links, pictures, videos, or other media to you for the purpose of resetting your password. TU will not send you any text messages for purpose of resetting your password without a self-service password reset request initiated by you or others for your NetID. If you receive unsolicited codes for the purpose of self-service password reset or links pretending to be self-service password reset links, then please contact the Office of Technology Services (OTS) immediately at 410-704-5151 as they may be indicators of intrusion attempts against your account.

Once you have enrolled in this service, you may opt-out of this service at any time. To stop the messages coming to your phone from this service, you can log in to the NetID Management system (http://www.towson.edu/netid) and delete your recovery phone number.  You may also text the word "STOP" in reply to text messages you receive from the system -- you will then receive a one-time opt-out confirmation text message. After that, you will receive no future messages.  However, TU recommends using the NetID Management system to simply clear your recovery phone number since you won't be able to reenroll again with the same number without OTS intervention if you texted the word “STOP.“

Password reset codes sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. By using this service, you acknowledge that SMS password reset codes may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered. Carriers are not responsible for the late delivery of messages.

In event that an SMS text message is not available or not received in time to perform a successful password reset, you may choose to use one of the alternative methods for password reset, available at the NetID Management page (http://www.towson.edu/netid).  These include sending a password reset code to your registered recovery email address, or using your established security questions and answers.  If those methods don't work, you may contact the Office of Technology Services (OTS) at 410-704-5151.

TU is committed to privacy of your information, and will apply industry standard controls and exercise proportionate care to safeguard your provided information. TU may share the information you provided for this service with service providers for the purpose of providing this service to you. To view the TU privacy statement, please visit https://www.towson.edu/privacy.html .  By enrolling in this service, you agree to the terms and conditions presented within this document.

To reset your password using a one-time verification code, follow these steps:

1. Open Reset a forgotten or expired password with a one-time passcode in your browser.
2. Enter your user information into the required fields to verify your identity and request a One-Time Passcode.
3. Select the SUBMIT button.
4. Select your Preferred Contact Method to receive your one-time passcode; you may choose Cellphone, Email or Both.
5. Select the SEND ONE-TIME PASSCODE button. The passcode will expire in 30 minutes.
6. Enter the one-time passcode you received in the Verification Code section. 
7. Select the VALIDATE button. A Create New Password page will appear.
8. Enter a new password in the New Password field. Your password must follow rules listed on the page.
9. Re-enter the password in the Re-type Password field. 
10. Select the RESET PASSWORD button. The page will confirm the successful reset of your NetID password. 
11. Select the Logout button in the upper right corner of the screen to close the page.

To reset your password using your security questions, follow these steps:

1. Open reset a password with existing security questions in your browser. 
2. Enter your user information into the required fields to verify your identity. Select the SUBMIT button.
3. You will be prompted with list of your security questions. 
4. Type your Answers to the security questions you selected when activating your account.
5. Select the SUBMIT button. 
6. You will be prompted for Duo validation. Please validate your credentials via the Duo such as via Duo Push.
7. Enter the new password in the New Password field. Your new password must follow the rules listed on the page.
8. Re-enter the password in the Re-type Password field.
9. Select the RESET PASSWORD button. The page will confirm that you have successfully reset your NetID password. 
10. Select the Logout button in the upper right corner of the screen to close the page.

To reset your password using your current password, follow these steps:

1. Log directly into the NetID Management console
   • You can also go to the website towson.edu/netid, then under Manage NetID Password click on 'Change a password before it expires.
2. If prompted, enter your NetID (username) and password, then select Login. 
3. Select the PASSWORD tab at the top of the page. The Create New Password page will display.  
4. Enter a new password in the New Password field. Your password must follow the rules on the right side of the page.
5. Re-enter the password in the Re-type Password field.
6. Select the RESET PASSWORD button. An ATTENTION screen will display while your password resets. Do not close the page until a confirmation message displays
7. Select the OK button in the ATTENTION window.
8. Select the Logout button in the upper right corner of the page.

To update your recovery information, follow these steps:

1. Open Manage an existing NetID profile in your browser.
2. Login with your TU credentials.
3. Select 'My Profile', then 'Profile' 
4. Scroll down to 'Password Recovery Email and Phone' section.
5. Delete your old recovery email or/and phone number and enter a new one.
6. Once you entered it, click on 'Submit'.
7. A verification code will get sent either to your new email or phone number for confirmation. 
8. Once you complete the verification, your new recovery information will be updated.

To update your security questions and answers, follow these steps:

1. Open Manage an existing NetID profile in your browser.
2. Log in using your NetID (username) and password.
3. At the top of the page, click the SECURITY QUESTIONS tab to view your current security questions.
4. To update a question, click the Pencil icon next to it.
5. Choose a different question from the drop-down menu. This will remove the existing answer.
6. Enter your new answer in the Answer for Question # field, then confirm it by retyping it in the Re-type Your Answer for Question # field. Answers are not case-sensitive. If you click SHOW ANSWERS at the bottom of the page, your answers will be displayed in lowercase.
7. Repeat this process for Questions 2 and 3, if needed.
8. Use the buttons at the bottom to RESET ANSWERS, CLEAR ALL, or SHOW ANSWERS as needed.
9. When finished, click SAVE.
10. To log out, select the Logout button in the upper-right corner of the screen.

Students, faculty, and staff should follow the instructions provided at http://www.towson.edu/chosenname to request changes to their legal or chosen/preferred names. This website serves as the official source of guidance.

• For Legal Name Changes:
  • Students must submit a Change of Name And/Or Legal Sex Form to the Registrar’s Office.
  • Faculty and staff should submit a request to Human Resources. For more information visit: Updating Personal Information & Beneficiary Designations webpage. 
• For Chosen/Preferred Name and Pronoun Updates:
  • Students, faculty, and staff should complete the Chosen/Preferred Name, Pronoun and Gender Identity Request Form. Requests will be reviewed by the Office of Inclusion and Institutional Equity (OIIE).

Once approved, updates to both legal and chosen/preferred names will be automatically reflected in the NetID Management system within two to three business day. If you would like to update your NetID and email address to reflect your new preferred name, please contact our Support Desk at 410-704-5151.

Your display name is what appears in applications like Outlook and OneDrive. By default, your preferred name will display your legal name including your middle initial, if available.  If you wish to hide your middle initial, you may use the steps below to choose options excluding it. If you wish you set a different preferred name, you will need to submit the following form: https://www.towson.edu/inclusionequity/diversity/name-resources.html

Once submitted and approved, your preferred and legal name options will be available for display in two to three business day.

To change/update your NetID display name, follow these steps:

1. Open Manage an existing NetID profile in your browser. 
2. Log in with your NetID username and password. 
3. Select PROFILE at the top of the page to display basic information tied to your NetID. 
4. Scroll to the Your "display name" is what appears in applications... section.
5. Select your preferred option from one of the following:
   1. Display Name (Last, First) — Doe, Jane for example.
   2. Display Name (First Last) — Jane Doe for example. 
6. Select the SUBMIT button at the bottom of the page.
7. Select the Logout button in the upper right corner of the page. 

Pronouns are centrally handled by the Office Inclusion and Institutional Equity. To submit your request to update your pronouns, please visit:  https://www.towson.edu/chosenname

Once the submitted form is processed, you will be able to view pronouns on your profile in NetID Management and in Zoom upon next log in.

In the Zoom profile, there is now a section on pronouns: what they are set to and how they are shared in meetings. Pronouns are carried over from what was requested originally via ‘Chosen/Preferred Name, Pronoun and Gender Identity Request Form.’ 

If no pronouns were submitted, this area will be grayed out. Zoom will not prompt for any options. Pronouns may only be requested and updated via the above form.

There is an option on how to share and display your pronouns. By default, Zoom has this set to ‘Ask me every time after joining meetings and webinars.’

• ‘Always share in meetings and webinars’ will present the pronouns in the participant list. You can show or hide pronouns once in the meeting.
• ‘Ask me every time after joining meetings and webinars’ (default) will prompt an individual to “share” or “don’t share,” and will display current pronouns when entering a meeting.If the prompt is ignored, the pronouns will not be shared. You can show or hide pronouns once in the meeting.
  • The prompt:
• ‘Do not share in meetings and webinars’ will not show pronouns by default. You can show or hide pronouns once in the meeting.

The view in the participants list:

• If pronouns are shared:

• If not shared or the prompt is ignored:

• To unshare, click the ellipses near your name :

• To share, click the ellipses near your name :

Answer 12