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[Faculty and Student] This article helps with Requesting a Server Admin NetID. ... faculty/staff NetID. This Server Administrator NetID has almost none of the normal faculty/staff NetID services available to it, and is meant to be used solely for managing servers. Requesting a

request ... To access a saved (not submitted) project request:  Sign into the OTS Project Request Client Portal. Click on Project Requests at the top. In the Status dropdown, check Not Submitted. To

[Faculty and Staff] Submit a complex IT project request to OTS' Project Management Office (PMO) as described here. Before completing the form, we recommend that you consult with PMO staff. Dean or AVP approval is required to submit a request. ... Submit a complex IT project request to OTS' Planning & Project Management Office (PPMO) as described here. Before completing the form, we recommend that you consult with PMO staff. Dean or AVP

webpage. To acquire or request a WordPress site, follow the appropriate instructions below. Acquire your student site Open wpstudents.towson.edu and select the LOGIN OR CREATE YOUR SITE button

request ... To see the status of a submitted project request:  Sign into the OTS Project Request Client Portal. Click on Project Requests at the top. In the Status dropdown, check Submitted. To see

[Faculty and Staff] Learn about using SecureShare file shares for storing and archiving confidential data for a period of time. Shares can be requested by submitting a TechHelp ticket and controlled ... ” (faculty/staff) computers on campus using the VPN connection profile On_Campus_Secure_Data_Access in the Cisco AnyConnect client. Shares can be requested by opening a TechHelp ticket. Share access

-Employee Staff NetIDs. Individuals with TUID numbers who require NetIDs must receive a Non-Employee Staff NetID. Those without a TUID but who still require a NetID may request a Guest NetID. ... . Individuals with TUID numbers who require NetIDs must receive a Non-Employee Staff NetID. Those without a TUID but who still require a NetID may request a Guest NetID. Examples of Non-Employee Staff

[Students] Google Error: "This account cannot be accessed because we could not parse the login request" ... If you log into Google Apps (including Google Drive and Gmail) and get the error message "This account cannot be accessed because we could not parse the login request," you have been migrated to

[Faculty and Student] This article helps with Requesting Student Employee Access to File Shares. ... Requesting Student Employee Access to File Shares If a student employee needs access to a file share, the supervisor should contact the individual responsible for managing access to that file

All OTS staff can see current status of projects, requests and tech consults using the PPMO's desktops in TD. Here's how: Log into td.towson.edu.  Click the Desktops drop down menu. Select

Here's how to change the security options of a PDF document to prevent the user from making changes and/or printing. You may access the software through the TU virtual workspace if Adobe Acrobat DC

System used to request IT services, track OTS projects, and host the Knowledge Base. ... TeamDynamix is the university's IT Service Management system. The system includes TechHelp, a flexible ticketing system to handle service requests with a shared Service Catalog and Knowledge Base

Request new servers, modify existing servers/storage, or request other assistance with hosted servers or the datacenters ... need to request a new server, ask questions about billing/chargeback, request the modification of an existing server or storage, report outages or issues with your server, request a restore of your

Request assistance determining your network needs. ... Request a Network Connectivity/Design Consultation if you have a network connectivity need and require assistance determining what to request, the level of effort, and/or costs. This is typically

Unable to find a topic related to the problem/request. ... Not sure which Service your request falls under? TU students, faculty, and staff can submit a general request and OTS will route it to the appropriate group.