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This article will guide you through collecting a HAR file for troubleshooting through popular browsers. This file once given to support will enable the team to see where exactly the problem is to correct it.

[Faculty & Staff]

[Faculty & Staff] Learn what to do if your media opens in the "wrong" device on your Windows or Mac computer.

[Faculty & Staff] Most common issues with lecture capture or videoconferencing applications involve lack of audio or video. Before changing any settings in the application, check the volume, microphone, and camera settings on the classroom control system. Run only one video application at a time.

[Faculty and Staff] If classroom speakers are not emitting sound, there are many potential causes. Rule out the simplest ones first.

[Faculty & Staff]

[Faculty] Add a LinkedIn Learning video to your Blackboard course site.

[Faculty, Staff] This article goes over instructions for accessing a secret menu on the Xi6 boxes, which allow you to view the MAC address and IP address of the device.

Bitlocker Recovery Model

This knowledge base article covers how to log in with Single Sign-on and how Faculty and Staff will use Duo for multi-factor authentication at login.

[Faculty and Staff] Several different factors can cause audio issues. Rule out the simplest ones first.

[Faculty & Staff]

[Students, Faculty and Staff] Saving files on Apple Mac computers look different than saving on a windows computer. Learn to save a file and find a previously saved file.

[Faculty and Staff] To use a laptop with the classroom audiovisual system, connect it to the system and select the corresponding input source on the control panel.