Cisco IP Phone Call Forwarding through Self-Care Portal

The Call Forwarding feature enables you to dictate where and when you would like to forward calls. Using the self-care portal, you may access this feature for both the 79 series and the 8851 model phones available at TU.

Note: This must be done from your office computer in-person, over Remote Desktop, from Virtual Workspace or using the VPN.

Process

1. Navigate to www.towson.edu/phonesettings. The Cisco Unified Communications Self Care Portal will appear.
2. Log in using your NetID and Password.
3. Select Call Forwarding in the left navigation.
4. Select the check box beside forwarding all calls.
5. Beside Forwarding all calls, select an option from the drop-down menu. The options are:
   1. For internal TU extensions — type the 5-digit extension (i.e. 42000).
   2. For external local phone numbers — type 6 + the area code + the phone number.
   3. For external long distance phone numbers — type 6 + 1 + the area code + the phone number.
6. Once an option is chosen, select Save.