Chairperson Procedures to Approve Adobe CC Software Requests (Academic Affairs)

This document details the process of approving Adobe CC software requests. See www.towson.edu/adobe for full details. Faculty or staff requesting the Adobe CC software from their chairperson must justify why they need the software to perform their duties at the university. The chairperson approves justified requests by submitting a TechHelp Service Request on behalf of the faculty or staff member. The TechHelp request initiates the Adobe installation process for the faculty or staff member.

TechHelp procedures

1. Open the TechHelp portal, Sign In with your NetID (if necessary) and select the Open a Ticket button.
2. Select the Software & Applications category, select Computer Software and then select the Submit a Request or Question button.
3. Enter Adobe Request in the Subject field.
4. Enter the text of your request in the Description field. The request must be for a faculty, staff, student employee or for yourself. Enter text for the appropriate request option as follows :
   1. Yourself:
      I'm requesting Adobe software for myself.
   2. Faculty or Staff:
      I approve this request for the faculty or staff member's name.
      Note: the request must be for a TU employee, not a student, department or computer.
   3. Be sure to include the computer name and TU Tag number of the computer(s) that need Adobe CC.
5. Select the Submit button to complete your request.
6. This completes the chair's work.

What happens after I submit a request?

After submitting the TechHelp software request, you will receive an email from TechHelp@towson.edu confirming that your request has been submitted. The TechHelp Request will then be processed and transferred to the appropriate faculty or staff member to complete the software installation on their computer.