Request Adobe CC License

TU faculty, staff, and student employees are eligible for Adobe CC software provided it is needed for TU work. See www.towson.edu/adobe for full details. Your supervisor must approve your request through the TechHelp submission process. 

Software Requirements

• The Mac or Windows computer must be university-owned with a TU property tag affixed.
• Computers must be joined to the university domain. 
• Computers must meet the system requirements posted by Adobe at https://helpx.adobe.com/creative-cloud/system-requirements.html.
• Macs must meet the Mac OS requirements listed by Adobe at https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html.

Request Procedures

1. After confirming your computer meets the hardware requirements above.
2. Submit an Adobe TechHelp request. ​​​​​
   1. Open the TechHelp portal, Sign In with your NetID (if necessary) and select the Open a Ticket button.
   2. Select the Software & Applications category, select Adobe Creative Cloud and then select the Request Adobe License button.
   3. Enter the text of your request in the Description field and include the business need. The request must be for a faculty, staff, or student employee.
   4. Select the Submit button to complete your request.
3. Your supervisor will receive a TechHelp task notification for approval.
4. Once the request is approved by your supervisor and OTS has processed the request, you will a receive a TechHelp notification with a link to a Knowledge Base Article including installation instructions.

For assistance contact the Technology Support Desk at 410-704-5151 and follow the menu options.