Request Adobe CC Software for Staff

TU staff are eligible for Adobe CC software, provided they need it for TU work. See www.towson.edu/adobe for full details. You must request Adobe CC software from your department supervisor and justify why you need to access Adobe CC software to perform your job duties. Your supervisor may approve your request by following these steps: 

Software requirements

• The Mac or Windows computer must be university-owned with a TU property tag affixed.
• Computers must be joined to the university domain. 
• Computers must meet the system requirements posted by Adobe at https://helpx.adobe.com/creative-cloud/system-requirements.html.
• Macs must meet the Mac OS requirements listed by Adobe at https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html.

Request Procedures

1. After confirming your computer meets the hardware requirements above, contact your supervisor to request Adobe CC software with justification. 
2. Direct your supervisor to follow the steps below so they can authorize your installation by submitting a TechHelp Service Request on your behalf: ​​​​​
   1. Open the TechHelp portal, Sign In with your NetID (if necessary) and select the Open a Ticket button.
   2. Select the Software & Applications category, select Computer Software and then select the Submit a Request or Question button.
   3. Enter Adobe Request in the Subject field.
   4. Enter the text of your request in the Description field. The request must be for a faculty, staff, student employee or for yourself.  Be sure to include the computer name and TU Tag number of the computer(s) that need Adobe CC.
   5. Select the Submit button to complete your request.
3. OTS will process the TechHelp request and initiate your Adobe CC installation. OTS will send an email with an Adobe Software form for you to fill out. This information is necessary to complete the software installation.

For assistance Contact the Technology Support Desk at 410-704-5151 and follow the menu options.