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Troubleshoot No Sound from Classroom Speakers
handheld remote control, press the Mute button to verify mute status and use the Volume control to adjust the audio level.
Check the audio controls in the application or website; the sound may be
Find a Computer's Name, OS Version and TU Tag
Computer icon on the Desktop.
Select Properties. The computer name is displayed in the middle of the System Properties window.
Alternatively, you can enter Towson System Information in the
Printing to Wepa From Virtual Workspace, Lab, or Personal Computer
[Students] You can use the Wepa Windows or MacOS App to print any file type from Virtual Workspace (Student Desktop), Lab Computers or your personal computer. The app installs as a printer and allows you to print by clicking File -> Print and gives you a print preview. ... also the most convenient way to print from lab computers or the Student Desktop on Virtual Workspace.
Installing the App on a Personal Computer
Note that you may skip this section if you are
Install PrinterLogic for PC/MAC
printer on a PC
Log on to a TU computer.
Select the Show hidden icons button in the bottom right of your desktop in the notifications area.
Select the PrinterLogic icon. This will take you to the
Troubleshoot Your Wired Network Connection Problem
[Students, Faculty and Staff] Try these troubleshooting steps if you have a wired network connection problem with your desktop computer. If the problem persists, contact Student Computing Services or the Faculty/Staff Help Center at 410-704-5151. ... Try these troubleshooting steps if you have a wired network connection problem with your desktop computer. If the problem persists, contact Student Computing Services or the Faculty/Staff Help Center
Configure OneDrive in Windows
The following two OneDrive screens are helpful to watch for:
You can back up your important folders on your PC and Mac (your Desktop, Documents, and Pictures folders) with OneDrive, so
Use Spirion to Scan Your Computer for Personally Identifiable Information (PII)
[Faculty and Staff] Spirion is software scans both laptop and desktop computers to reveal personally identifiable information (PII), such as social security, credit card, driver’s license, passport and bank account numbers. Learn how to scan your computer to detect and fix PII vulnerabilities. ... Data breaches are prevalent and can be costly, so TU makes Spirion Identify Finder available to all faculty and staff. Spirion is software that scans both laptop and desktop computers to reveal
Troubleshoot Network Printers
[Faculty & Staff] This article provides troubleshooting steps for network printers. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff. ... This article provides troubleshooting steps for network printers. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.
See KB Article #140985
Request Adobe CC Software for Staff
by Adobe at https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html.
Request Procedures
After confirming your computer meets the hardware
Install the Microsoft 365 Apps on a Personal Windows PC
[Students, Faculty and Staff] TU faculty, staff and students may install the Microsoft 365 (M365) desktop apps on up to five personal devices. To install M365 apps on a university-owned Windows ... TU faculty, staff and students may install the Microsoft 365 (M365) desktop apps on up to five personal devices. To install M365 apps on a university-owned Windows computer, use the Software Center
Install the Microsoft 365 Apps on a Personal Mac Computer
[Students, Faculty and Staff] TU faculty, staff and students may install the Microsoft 365 (M365) desktop apps on up to five personal devices. To install M365 apps on a university-owned Mac computer ... TU faculty, staff and students may install the Microsoft 365 (M365) desktop apps on up to five personal devices. To install M365 apps on a university-owned Mac computer, use the Self Help (JAMF) app
Use the Report Phish Button in Outlook
without thinking.
If it sounds too good to be true, it almost always is!
Report Phish in the desktop version of Outlook
Open a message in Outlook.
Locate the Report Phish button on the
Troubleshoot and Solve Classroom Technology Problems
Remote Control Missing
Projector Does Not Turn On
Projector Lamp Burned Out or Dim
Stuck or Jammed Media (Blu-ray/DVD/CD/VHS)
No Sound from Room Speakers
Motorized Screen Does Not
Moving Network Printers
[Faculty & Staff] This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to move a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff. ... Team Leads or Desktop Engineering staff.
See KB Article #140980 - Troubleshooting Network Printers for information on troubleshooting a network printer.
See KB Article #140985 - Installing
Support for Personally Owned Devices
, hotel, or another public venue, ask for help there; do not call the OTS Help Center. Your connection has to be established at your remote location.
Search the Internet for resources and self-help