University computers lock after a period of inactivity — usually 90 minutes. This protects sensitive data when users do not sign out before leaving the room. It can also be a problem when someone steps away from the computer without signing out: a message on the screen will indicate that the computer is in use and locked by another user.
Computer locked by another user
- Try the Switch User option if available. This option may be disabled in some departments or colleges.
- Restart the computer by pressing and holding its power button for 10 seconds to turn it off; wait 10 seconds before turning it back on.
Computer locked by screensaver
- Follow the on-screen instructions to unlock the computer with your NetID and password.
- If someone else originally signed in, select the Switch User option to sign in yourself.
- Remember to always sign out at the end of class. Leaving the classroom without signing out will lock the computer for the next instructor.
Important Notes
- The screensaver is a mandatory security measure, a widespread best practice, and a requirement by state auditors. It cannot be disabled.
- An unattended and unlocked computer will allow anyone to read or delete files from H: and O: drives and the computer’s hard drive. This also risks access to email and confidential records in PeopleSoft, Blackboard, and other applications. Severe exposures may violate HIPAA or FERPA.
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