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Student Personal Device Troubleshooting

  1. Services
  2. Hardware Devices & Printing
Laptops, Phones, Tablets ... Students experiencing problems with personal laptops and mobile devices can contact OTS Student Computing Services (SCS) for assistance. Services include software support, malware removal and

Microsoft Applications for Devices

  1. Knowledge Base
  2. Software & Applications
  3. Microsoft 365
ADMINISTRATOR box may appear. Select ACTIVATE. You should now be connected to your TU email. Note: If emails are not showing in your inbox it may be because you do not have security set up on your phone

Phish Tank

  1. Knowledge Base
  2. Information Security
  3. Phishing
Comments Docusign is being leveraged to carry out this attack The text in docusign email is trying to get you call a phone number The to address is usually something odd Date: 9/2

Using Xfinity on Campus

  1. Knowledge Base
  2. TV & Digital Signs
  3. Xfinity on Campus (Residential TV)
resident students to borrow from the SCS Multimedia Lab in Cook 35.   Install the Xfinity Stream app from the app store Start the app and click Sign in On a computer or phone, go to

Support for Personally Owned Devices

  1. Knowledge Base
  2. Hardware Devices & Printing
  3. Student Personal Device Troubleshooting
you bought the device. Contact the manufacturer by phone or open their website for specific assistance, troubleshooting, and FAQs. Contact your home Internet Service Provider, e.g. Verizon, or

Install and Explore the Outlook App for iOS

  1. Knowledge Base
  2. Software & Applications
search for Microsoft Outlook. Select the Get button to download and install the app. Depending on your phone configuration, you may be required to authenticate using TouchID, FaceID or Password

Project and Task Management Applications

  1. Knowledge Base
  2. IT Projects, Consulting & Software Purchases
  3. Project Management
global phone support, chatbot, Smartsheet University eLearning Access included with Standard Support Package Pro Desk included with certain plans (Professional Support Package) Technical

Mobile Configuration FAQ

  1. Knowledge Base
  2. Email, Collaboration, Phones & eFax
  3. Phones
Faculty and staff can get instructions for accessing university email and connecting to TU Wireless on personal mobile devices. Students should consult Webmail Resources for Students. See answers to

Use Jamf Self Service to Install and Update Mac Applications

  1. Knowledge Base
  2. Software & Applications
  3. Desktop Computer Software
Jamf Self Service distributes software to TU Macs, providing standard university application packages for faculty and staff to install on demand. The Jamf Self Service app is available on all faculty

Zoom

  1. Services
  2. Email, Collaboration, Phones & eFax
Zoom is a cloud-based video communications app that allows TU students, faculty and staff to set up virtual video and audio conferencing, webinars, live chats, share screens and otherwise collaborate

eFax

  1. Services
  2. Email, Collaboration, Phones & eFax
OTS provides eFAX service for sending and receiving FAX documents from your desktop computer

Email List Service

  1. Services
  2. Email, Collaboration, Phones & eFax
The TU Email List Service enables electronic discussion groups on many different topics with participants both inside and outside of the TU Community. Faculty and staff may use the Email List Service

Microsoft Word, Excel, PowerPoint & OneNote

  1. Services
  2. Email, Collaboration, Phones & eFax
As popular components of the Microsoft Office suite, these integrated applications enable a broad range of student, faculty and staff productivity work. Word is word processing software that supports

Microsoft OneDrive

  1. Services
  2. Email, Collaboration, Phones & eFax
Microsoft OneDrive for Business is a cloud-based file hosting and synchronization service offering five terabytes (5,000 GB) of space. Students, faculty and staff can access and share their OneDrive

File Shares

  1. Services
  2. Email, Collaboration, Phones & eFax
A file share is remote file storage space available for access over the campus network or the Internet. TU examples include: Personal H drives Departmental O drives Special purpose